At Cerby we believe security is everyone’s business.  Collaborating across your apps doesn’t need to be chaos.  We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely.  We’ve built our product on the idea that teams deserve autonomy over their work apps.  It turns out that why they are guaranteed a choice, security comes naturally.

More than 50% of all technology is spent outside of centralized IT organizations.  Individual business units are taking their technology destiny into their own hands, and we enable that.  End user onboarded applications are behind more than one third of all cybersecurity hacks.  We provide the solution to manage that through enabling users to select their own technology and we automatically protect those applications.

About the role

We are seeking a highly skilled and experienced IT Engineer to join our IT & Security team. This role requires a great understanding of IT services and principles, cloud based apps configuration, automation practices and systems security. You will play a crucial role in integrating, improving and maintaining our IT lifecycle management, ensuring they meet the needs of our growing applications, compliance and services, help the Cerbenauts to integrate, configure and troubleshoot existing and new services within our internal systems, implement best practices and be part of our on-call rotation schedule to keep our systems always up and running.

What you'll do

You will play a key role in supporting and managing our internal SaaS platforms, ensuring operational efficiency across Cerby’s services. You'll oversee IT asset management through MDM and inventory systems, and provide hands-on troubleshooting for hardware, software, and network issues. As the first line of support, you'll assist internal users via ticketing systems with prompt and reliable solutions. Your work will also involve maintaining detailed IT documentation and contributing to a trusted internal knowledge base. You'll follow change management procedures for all upgrades or implementations and ensure our platforms align with security and compliance best practices.

• SaaS Platforms Administration: Supporting and managing our internal operation services.
• IT Asset Management: Manage and maintain MDM and inventory systems for IT physical assets.
• Troubleshooting and Problem Solving: Diagnosing and resolving IT issues, including hardware, software, and network problems.
• Internal User Support: Provide Cerby with reliable and timely IT support through ticketing mechanisms.
• Documentation: Documenting internal IT articles, procedures, systems, configurations… maintaining a trustworthy knowledge base.
• Change Management: Deep understanding of IT processes and policy adherence to abide by all change management requirements when providing support or implementing upgrades, new features or acquiring new technologies. 
• Security & Compliance: Ensure platforms adhere to best practices for security, particularly the company’s core cloud services.

Qualifications

• Technical Skills
• • Strong understanding of IT infrastructure
  • Identity Management
  • Application integrations
  • macOS Administration and troubleshooting
  • Security related tools such as security agents, antivirus.
• Problem-Solving: Ability to diagnose and resolve technical issues independently.
• Communication: Excellent communication skills, both written and verbal.
• Analytical Skills: Ability to analyze data and identify patterns and trends.
• Collaboration: Strong communication and collaboration skills, with experience working in an Agile environment.
• Collaboration: Strong communication and collaboration skills, with experience working in an Agile environment.
• Security Knowledge: Proven experience with IT security principles and practices, authentication mechanisms, multi-factor authentication.