Operations Support Agent

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride. 

CharterUP is on a mission to shake up the fragmented $30 billion group ground transportation industry - with over 10,000 independent charter bus, minibus, and van operators across America. CharterUP is the first online marketplace that connects customers to a network of bus operators from coast to coast, currently holding over 600 operators on the network. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews. 

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet toward a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, GA and Austin, TX. CharterUP is looking for passionate and driven individuals to join our team and help steer us toward a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride. 

About the Role

Title: Operations Support Agent

Reports to: Operations Support Lead

Location: Remote

Mid Shift: Monday to Friday 12:00pm-9:00pm EST + occasional weekend rotations
Late Shift: Monday to Friday 2:00pm-11:00pm EST + occasional weekend rotations

CharterUP is seeking an Operations Support Agent to join the operations team! The Operations Support agent will play a crucial role in providing essential support to both the operations team and third-party vendors across the United States. The ideal candidate should possess strong analytical skills and demonstrate the ability to handle data effectively. This dynamic position requires an individual with a keen eye for detail, excellent problem-solving abilities, and the capacity to thrive in a fast-paced environment.

What You'll Do
  • Prepare weekly reports for the operations department.

  • Work with the L&CS team to resolve issues between clients and vendors.

  • Audit upcoming trips and collect missing data.

  • Respond to incoming vendor phone calls and emails. 

  • Negotiate and book LMTs (last-minute trips) with providers.

What You'll Bring
  • Work well under high pressure.

  • Ability to multitask and self-prioritize. 

  • Basic arithmetic skills. 

  • Strong work ethic with a drive to exceed expectations.

  • Excel/Google docs master – able to build complex data builds for reporting/analysis

  • Bachelor's Degree or 4 years of related work experience.

Recruiting process
  • Step 1: Video call with Talent Acquisition, followed by a brief (~12 min) online assessment (Wonderlic) 

  • Step 2: Video call and Excel assessment with Supply-Side Operations Manager

  • Step 3: Video call with Director of Operations

  • Step 4: Offer, reference check

  • Welcome aboard!

  • $60,000 base salary
  • Comprehensive benefits plan, including fully subsidized medical insurance for employees
  • 401(k) plan
CharterUP is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. 

CharterUP candidates and employees must reside in the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

Supply-Side Operations

Remote (United States)

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