If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride.
CharterUP is on a mission to shake up the fragmented $30 billion group ground transportation industry - with over 10,000 independent charter bus, minibus, and van operators across America. CharterUP is the first online marketplace that connects customers to a network of bus operators from coast to coast, currently holding over 600 operators on the network. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews.
We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.
About the Role
Title: Operations Support Agent
Reports to: Operations Support Lead
Prepare weekly reports for the operations department.
Work with the L&CS team to resolve issues between clients and vendors.
Audit upcoming trips and collect missing data.
Respond to incoming vendor phone calls and emails.
Negotiate and book LMTs (last-minute trips) with providers.
Work well under high pressure.
Ability to multitask and self-prioritize.
Basic arithmetic skills.
Strong work ethic with a drive to exceed expectations.
Excel/Google docs master – able to build complex data builds for reporting/analysis
Bachelor's Degree or 4 years of related work experience.
Step 1: Video call with Talent Acquisition, followed by a brief (~12 min) online assessment (Wonderlic)
Step 2: Video call and Excel assessment with Supply-Side Operations Manager
Step 3: Video call with Director of Operations
Step 4: Offer, reference check
Remote (United States)