Inside Sales Representative

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride. 

CharterUP is on a mission to shake up the fragmented $30 billion group ground transportation industry - with over 10,000 independent charter bus, minibus, and van operators across America. CharterUP is the first online marketplace that connects customers to a network of bus operators from coast to coast, currently holding over 600 operators on the network. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews. 

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet toward a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, GA and Austin, TX. CharterUP is looking for passionate and driven individuals to join our team and help steer us toward a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride. 

About the Role

Title: Inside Sales Representative 

Reports to: Marketplace Sales Manager 

Location: Remote (US) 

Schedule: 2pm-11pm ET Monday - Friday

CharterUP is seeking motivated Inside Sales Representatives to join our Marketplace Sales team! The core focus of this role is to help find chartered transportation solutions for our clients’ group travel needs by leveraging our cutting-edge marketplace technology. This role handles phone-based, high-velocity, transactional inside leads; and can be an entryway into our Enterprise sales team, which handles complex, long lead time sales for our Enterprise clients.

What You'll Do

  • Answer inbound calls and make outbound calls to follow up with prospective customers

  • Promptly respond to voicemails and emails from customers to assist with new quotes and making changes to existing quotes

  • Leverage our proprietary marketplace technology to meet Inside Sales Rep performance metrics, including gross revenue, quote conversion rate, and unique quotes per month

  • Provide excellent customer service to our customers, gaining a full understanding of their needs in order to build out accurate and comprehensive trip quotes 

What You'll Bring

  • At least 2 years of experience in a sales role

  • Track record of achieving sales targets

  • Self motivated in a work from home environment

  • Comfortable asking for the sale, overcoming objections, and using assumptive sales techniques

  • Ability to elicit trust from clients through a warm and professional tone

  • Clear and concise communication style coupled with great listening skills 

Recruiting Process

  • Step 1: Video call with Talent Acquisition, followed by a brief (~12 min) online assessment (Wonderlic) 

  • Step 2: Video call interview with Hiring Manager

  • Step 3: Video call interview with Chief Revenue Officer

  • Step 4: Offer, reference check

  • Welcome aboard!

  • Base + commission: $75,000 OTE
  • Comprehensive benefits plan, including fully subsidized medical insurance for employees
  • 401(k) plan
CharterUP is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. 

CharterUP candidates and employees must reside in the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.    


Remote (Hawaii, US)

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