Sr. Technical Product Manager

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $30 billion group ground transportation industry - with over 10,000 independent charter bus, minibus, and van operators across America. CharterUP is the first online marketplace that connects customers to a network of bus operators from coast to coast, currently holding over 600 operators on the network. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet toward a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, GA and Austin, TX. CharterUP is looking for passionate and driven individuals to join our team and help steer us toward a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride.

About the Role

Title: Senior Product Manager

Reports to: VP of Product

Location: Austin or Remote

As the Senior Product Manager at CharterUP joining a lean product team, you will play a pivotal role in shaping the future of one of the products in our suite of products. You will be responsible for advancing strategic initiatives, prioritizing features, and driving the end-to-end product development life cycle. You will focus on building trust among our clients while driving revenue and accountability across our network for bus operators. Collaborating closely with cross-functional teams, you will ensure that CharterUP remains at the forefront of innovation in the charter bus industry. This position reports to a VP of Product.

What You'll Do

Product Initiatives: Lead product efforts across our charter bus platform, including passenger rider experience, and long-term recurring shuttles. Build features and capabilities supporting both passengers (demand-side) and bus operator (supply-side) experiences.
Customer-Centric Approach: Understand user needs through direct feedback, data analysis, and Fullstory capabilities. Champion solutions that prioritize user experience and customer satisfaction.
Prioritization: Create and manage a roadmap for your product areas that outlines strategic initiatives, new features, and optimizations to meet the needs of customers, operators, and internal stakeholders. Make informed prioritization decisions based on business value, technical feasibility, and user impact. Balance short-term requirements with long-term strategic goals.
Feature Definition: Translate high-level concepts into detailed product requirements, user stories, and specifications. Work closely with designers and developers to bring these concepts to life.
Collaborative Development: Drive Agile scrum development processes, collaborating with dedicated teams to ensure timely and high-quality delivery every sprint. Facilitate sprint planning, backlog grooming, and retros.
Metrics & Analysis: Cultivate our data-driven mindset for decision-making. Define KPIs and success metrics to measure the impact of new features and improvements. Regularly analyze data to inform product decisions. Continuously analyzing user behavior and feedback to improve decision-making and prioritization
Stakeholder Communication: Foster strong relationships with stakeholders and communicate product advancements, progress, and results effectively to internal teams.

What You'll Bring

Experience: 4+ years of experience in product management, with a proven track record of delivering successful digital products. Large-scale deployments, B2B, Rider/Shuttle Management, and/or travel industry experience is a strong plus!
Startup Mindset: Bias for action and with the ability to operate in an environment of extreme agility and high ambiguity.
Communication Skills: Excellent verbal and written communication skills. Ability to clearly convey complex ideas to both technical and non-technical stakeholders.
Technical Acumen: Familiarity with software development processes, Agile, Scrum, and technology concepts.
Problem-Solving: Strong analytical and problem-solving skills. Ability to identify challenges and break down complexity into incremental and creative solutions.
Data-Driven Approach: Proficiency in using data to inform product decisions and measure success.
User-Centric Focus: A passion for understanding user needs and delivering exceptional user experiences.
Strategic Thinking: Strong strategic mindset with the ability to translate high-level goals into actionable plans and deliverables.

Benefits:

401(k) plan

Comprehensive benefits plan, including fully subsidized medical insurance for employees

CharterUP is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

CharterUP candidates and employees must reside in the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

Product

Austin, TX

Remote (Remote , Texas, US)

Remote (Austin, Texas, US)

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