About Chatbooks

At Chatbooks, we think photos deserve to be seen, not trapped on your phone— which is why we created our user-friendly photo book app! Users make the memories and we make the photo books. By focusing on four core values—beyond easy, super affordable, great quality, and amazing service—we continue to keep Chatbookers everywhere excited about printing their everyday magic.

We are open for employment in the following states: Alaska, Arizona, California, Connecticut, Florida, Idaho, Illinois, Minnesota, Missouri, North Carolina, New Jersey, Nevada, New York, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, and Washington.

About the role

What you'll do

• Implement and improve observability, incident response, and monitoring practices that lead to greater operational excellence.

• Take ownership of uptime, reliability, and performance of core systems.

• Collaborate across departments responding to and resolving issues.

• Leverage a combination of commercial software and services, open-source products, and cloud offerings to manage applications, infrastructure, and services with a customer-focused mindset.

What you'll bring

• Clear written and verbal communication skills.

• Experience working in one of the large public cloud environments (AWS, Azure, or GCP).

• Knowledge of distributed systems, including load balancing and data replication.

• Proficiency with logging and monitoring tools, such as Prometheus, Grafana and Elastic APM.

• Familiarity with containerization technologies, such as Docker and Kubernetes.

• Background in managing web applications, backend services, and system architecture.

• Using infrastructure automation tools for deployments like Terraform or CloudFormation.

• Possess a growth mindset, including advancing your skills—a fast learner of new concepts and technologies.

• Strong understanding of continuous integration and continuous deployment (CI/CD) pipelines.

• Prior hands-on software development experience.

• Have a clear understanding of Chatbooks culture, business objectives, and strategy.

• Build relationships with coworkers, managers, and stakeholders.

• Make positive contributions to several team projects and tasks.

• Identify areas of improvement and propose solutions.

• Quickly adapt to the company's technology, software tools, and working norms.

• 100% coverage for medical for you and your family
• 100% coverage for employee dental, and vision, group life and long-term disability insurance. (Yes, you read that right — we cover it all!)
• Unlimited, free therapy sessions from the comfort of your home
• 4-12 weeks paid Parental Leave
• Paid Holidays
• A good work/life balance is encouraged! We’ve implemented Mandatory Time Off with a recommendation to take 1 week off every season
• Company-wide winter break to relax with your family
• 401k plan with employer match of up to 4%
• We are a remote first company headquartered in Lehi, Utah
• Company sponsored WFH Setup
• Impending work week Sunday night dread? Nope, that’s not a thing here!

About the Team

We have a high-performing ALL-STAR culture and team and are headquartered in Lehi, UT. We offer a competitive compensation package including salary, bonus, health benefits, unlimited PTO, and lots of flexibility.

The “Big Why” driving the company’s mission is to strengthen families, so Chatbooks co-founders Nate and Vanessa Quigley have deliberately created a company culture that’s supportive of employees’ whole lives. Their goal is that everyone on the team can put this mission into practice in their own lives, whether that’s flexibility to go to a child’s dance recital and hit up the gym during lunch, or time off to recharge and travel the world.

Some recognitions we’ve received include: 2022 Top Workplaces USA, 2022 Fortune Best Medium Workplaces, 2022 Best Workplaces for Millennials Award, 2022 Best Workplaces in Technology—just to name a few.

Chatbooks strives to be an employer-of-choice for women and parents by offering flexible working options, welcoming kids in the office, and strongly supporting women in leadership roles. Women currently make up 56% of the company’s leadership positions.

At Chatbooks, we have put incredible focus into building a team of high-performing “All-Stars.” All-Stars have 6 characteristics: Grown-Up (you manage yourself and your time & handle disagreements without drama), Ship (you get things out the door efficiently, and manage shifting priorities), Amazing (your work is simply AMAZING!), Optimistic (you share solutions instead of problems), and Kind (you’re consistently kind to teammates and partners), Hungry (you feel the urgency to make progress and execute relentlessly) . If this sounds like you, we’d love to talk!

Closing

We are committed to providing an inclusive work environment—where we welcome, celebrate, and honor varying backgrounds, beliefs, and perspectives—because it makes our business better. 

We fully embrace diversity, equality, and inclusion as guiding principles as we build our company and grow our team. We are passionate about creating an amazing workplace where you can be yourself and bring your best self to work.

Our commitment includes equal employment opportunities regardless of race, color, religion, ancestry, national origin, sexual orientation, age, gender, gender identity, disability, parental or pregnancy status, marital status, or veteran status.