Chesapeake Electric, named one of America’s Fastest Growing Private Companies by Inc. 5000, has proudly served our community since 2014. Owned and operated by a Master Electrician, we’ve built a culture where autonomy, accountability, and collaboration fuel both personal growth and company success. Here, hard work is rewarded, teamwork is celebrated, and your career potential is unlimited.

At the heart of everything we do are our core values: L.I.G.H.T.—Lead with Integrity, Innovate and Solve, Grow Together, hold High Standards always, and Think of Others First. These values aren’t just words on a wall, they guide our daily decisions, shape our culture, and ensure we deliver excellence to both our customers and each other.

Why You’ll Love Working Here:

• Earn with Confidence: Competitive base pay plus weekly performance incentives.
• Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
• Extra Security: 100% company-paid short-term disability.
• Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
• Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day.
• Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
• Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
• Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
• Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger

Check out our story: https://youtu.be/u5qOu9J3A0M?si=N4u58rJOkP4t8ZhN

Chesapeake Electric is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. 

Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor work visas. 

Who We Want on Our Team: 

Chesapeake Electric seeks Customer Service Representative with a passion for sales, customer service, and the potential for unlimited earnings. This role is crucial for maintaining and expanding our customer base, ensuring the satisfaction and loyalty of our clients through exceptional service and understanding of their needs. 

What You’ll Be Doing: 

• Respond to incoming inquiries (phone/web/email), qualify leads, and convert to profitable sales opportunities.
• Identify opportunities to enhance the customer experience, customer support, and boost customer satisfaction. 
• Follow all core processes, call scripts, and complete daily reporting on booking efforts. 
• Collaborate with team members to continuously improve customer service processes and procedures.
• Stay updated on industry trends and best practices to enhance the quality of service delivery.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.

What You’ll Need to Be Successful Day One: 

• A shared commitment to our core values
• A deep desire to deliver the best products and services to our customers, with a focus on exceeding sales goals. 
• Experience in home service industry inside sales; ServiceTitan experience required.
• Strong communication skills, technical aptitude, and a goal-oriented mindset. 
• High school diploma or equivalent, with further education being a plus. 
• Ability to successfully pass a background check.

Pay Band:

• Base pay: $18-$23hr
• This role is eligible for performance pay