CHROME HEARTS®, the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS® now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world. 

SUMMARY/OBJECTIVE

We are seeking a highly skilled Senior Desktop Support Technician to join our IT team. This role will focus on the support, implementation, and management of our corporate desktop environment, with a key emphasis on modernizing our desktop support practices. The technician/analyst will utilize tools like Microsoft Intune and Autopilot to establish standardized processes and ensure a secure, efficient, and user-friendly desktop experience for all employees. In addition to overseeing desktop support, the role will involve hands-on support for our Hollywood HQ site and contribute to ongoing IT initiatives.

ESSENTIAL FUNCTIONS

• Desktop Support and Management: Provide comprehensive support for corporate desktop systems, including configuration, maintenance, and troubleshooting.
• Intune and Autopilot Implementation: Working with the IT Infrastructure team, drive the deployment and management of Microsoft Intune and Autopilot to streamline device provisioning, policy enforcement, and remote management.
• Standardization and Imaging: Develop and maintain standardized desktop images, configurations, and procedures to ensure consistency across the organization.
• Application Library Management: Working with the IT Infrastructure team, curate and maintain a corporate app library, ensuring the smooth deployment and timely renewal of business-critical applications.
• Corporate App Store: Administer a corporate app store for the efficient distribution of software and applications to employees.
• Asset Management: Track and manage corporate hardware and software assets to ensure compliance and optimize resource allocation.
• Onboarding and Offboarding: Manage the setup of new hires' desktop environments and ensure secure deactivation and property collection of systems for offboarded employees.
• Documentation and Training: Create and maintain clear and thorough documentation for IT processes and procedures; train employees as needed.
• Troubleshooting and Support: Diagnose and resolve complex desktop-related issues, providing timely and effective solutions to employees.
• Assist with Ongoing IT Initiatives: Contribute to larger IT projects and initiatives, ensuring alignment with overall technology strategy.

QUALIFICATIONS

• Minimum 5 years of experience in desktop engineering or related roles.
• Strong understanding of desktop support best practices and troubleshooting techniques.
• Excellent communication and documentation skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Solid problem-solving abilities with a keen attention to detail.
• Strong interpersonal and "soft" skills to foster collaboration and effective communication across teams.
• Experience with scripting languages like PowerShell for task automation and management.
• Microsoft certifications, such as M365 or Desktop Administrator Associate. (preferred)
• Experience with other Mobile Device Management (MDM) or imaging technologies. (preferred)
• Prior experience working in a large, complex corporate environment. (preferred)

BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.