ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You:

The Operations Manager leads and optimizes the Records & Research department, ensuring exceptional service delivery to customers through efficient order fulfillment, compliance, and high-quality results. This role impacts the customer experience by driving seamless operations, fostering team development, and maintaining strong relationships with suppliers and clients.

What You'll Do:

• Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results.
• Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments.
• Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards.
• Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance.
• Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability.
• Identify and resolve operational bottlenecks and streamline procedures.
• Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning.
• Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence.

What You'll Need:

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 4 years in a similar industry and prior managerial experience.
• Familiarity with employment screening processes and related regulations is highly desirable.
• Competence in interpreting business data and identifying actionable insights.
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Who You Are:

• Ability to align team objectives with organizational goals.
• Exceptional skills in writing, presenting, and resolving issues collaboratively.
• Aptitude for diagnosing operational challenges and implementing practical solutions.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.