ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. 

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You:

As a Client Service Advocate (CSA), you'll join ClearStar's dynamic Client Services team supporting our Retail clients. You will be on the front lines of customer success, acting as the first point of contact for users seeking help with our background screening platforms. Your support ensures smooth client operations, contributes to user satisfaction, and helps maintain ClearStar’s high standards of service and reliability.

What You'll Do:

• Provide front-line support to clients via phone, email, and live chat across various ClearStar platforms (Aurora, ScreenMeNow, MIS Admin, Gateway Tools).
• Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions.
• Conduct client training and screen-share demonstrations as needed.
• Collaborate with cross-functional teams (Technical Services, Records & Verification, Sales, Implementation, and Account Management) to resolve client issues.
• Manage ticketing and case documentation through Zendesk CRM.
• Participate in system testing, new feature feedback, and continuous service improvement.
• Assist with order management and supplier configuration updates.
• Contribute to knowledge sharing and documentation enhancements.

What You'll Need:

• Associate’s degree or equivalent work experience; bachelor’s degree preferred.
• 1–2 years of experience in client service, customer support, or technical helpdesk.
• Experience with CRM/ticketing systems such as Zendesk and Microsoft Office tools.
• Strong communication and interpersonal skills for client-facing interactions.
• Ability to manage multiple priorities while maintaining a high attention to detail.
• Comfortable troubleshooting and explaining technical issues clearly to non-technical users.
• Experience in the background screening industry or familiarity with FCRA is a plus.

Remote Work Qualifications

• High-speed internet (minimum 75 Mbps download / 10 Mbps upload)
• Dedicated, quiet, and secure home office space
• Physical address required (no PO boxes) for equipment delivery

Who You Are:

You are detail-oriented, tech-savvy, and passionate about helping people. You thrive in a fast-paced environment and bring a proactive, solution-focused approach to resolving client issues. You communicate clearly and professionally and enjoy collaborating across departments to improve service delivery. Above all, you're customer-obsessed and motivated to deliver high-quality experiences.