ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You:

ClearStar is looking for a Manager of Operational Excellence to strengthen the way our organization delivers quality, efficiency, and reliable outcomes for our clients. This role leads a team of four to six specialists and plays a key part in building standardized processes, improving workflows, and ensuring operational consistency across the company.

The Manager of Operational Excellence will manage enterprise wide improvements that directly support our ability to move faster, work smarter, and deliver exceptional service.

What You'll Do:

• Build, maintain, and improve ClearStar’s operational control framework to support accuracy, consistency, and performance
• Lead enterprise wide process improvement initiatives using Lean or Six Sigma methodologies
• Oversee SOP and workflow governance, including monitoring, updates, and documentation quality
• Analyze operational data to identify trends, risks, and improvement opportunities
• Partner with Compliance, Product Innovation, Customer Success, Technology, and Operations to ensure alignment across business priorities
• Manage, coach, and develop a team of four to six process improvement and operational control specialists
• Implement change management plans that support successful adoption of new processes and tools
• Identify automation and technology enablement opportunities that improve efficiency and reduce manual effort
• Promote a culture of continuous improvement and operational discipline across the organization

What You'll Need:

• Experience leading operational excellence, continuous improvement, or process optimization initiatives
• Strong understanding of workflow governance, SOP structure, and quality control
• Hands on experience with Lean, Six Sigma, or similar methodologies
• Ability to lead teams, influence cross functional partners, and communicate clearly in a dynamic environment
• Strong analytical skills and comfort working with performance metrics
• Experience supporting fast paced, service driven teams
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Who You Are:

You are a problem solver who thrives in structured, efficient environments. You enjoy creating systems that help teams work smarter and take pride in building workflows that reduce errors and improve the client experience. You lead people through change with clear expectations, steady coaching, and consistent follow through.

You know how to analyze processes, identify gaps, and turn insights into action. You communicate clearly, collaborate well across functions, and influence without authority. You stay calm under pressure, adapt quickly, and balance strategy with hands on execution.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.