Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview

We are seeking an experienced HR Manager to lead and oversee our HR functions at the Mississauga office, responsible for Canada and the US. This role will be responsible for the end-to-end HR operations, including recruitment, associate relations, engagement, compliance, HRIS management, and other HR activities. The ideal candidate will bring 4-5 years of core HR operations experience and the ability to thrive in a fast-paced, people-centric environment.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for technical and non-technical roles like job postings, sourcing, interviews, offers, etc.
• Collaborate with delivery and sales leaders to forecast hiring needs based on projects and growth.
• Manage relationships with recruitment agencies, job boards, and universities for the talent pipeline.
• Ensure compliance with diversity & inclusion goals in hiring.

2.       Onboarding & Associate Integration

• Design and implement a structured onboarding program for new hires, including orientation, training, and coach-coachee programs.
• Ensure smooth integration of associates into project teams and company culture.
• Monitor the first 90-day associate experience and retention.

3.       Associate Engagement & Culture

• Develop and execute associate engagement initiatives like surveys, team building, and associate recognition programs.
• Promote a positive, inclusive, and performance-driven culture.
• Organize all-hands meetings, events, and wellness activities.

4.       Performance Management

• Drive performance review processes like goal setting, mid-year, and annual evaluations.
• Work with department heads to identify high performers and areas for improvement.
• Guide managers on performance improvement plans (PIPs) and associate development. 

5.       Learning & Development

• Identify training needs for technical and soft skills development.
• Implement learning programs like internal workshops, external training, and certifications.
• Track associate skill growth aligned with organizational goals, e.g- Salesforce certifications, project management.

6.       Compensation & Benefits

• Administer payroll, benefits, and incentive programs in partnership with finance.
• Benchmark compensation to ensure competitiveness in the IT services market.
• Recommend salary adjustments and bonus structures to retain key talent.

7.       Compliance & Policies

• Ensure HR policies comply with labor laws, not only limited to employment standards, health & safety, and workplace harassment.
• Keep the associate handbook updated with evolving legal and organizational requirements.
• Manage associate data securely and in compliance with data protection regulations.

8.       Associate Relations & Conflict Resolution

• Serve as the primary point of contact for associate queries, grievances, and conflict resolution.
• Act as a trusted advisor and point of escalation for associate concerns.
• Mediate conflicts between associates or between associates and managers.
• Foster a workplace environment based on trust, fairness, and open communication.

9.       HR Operations & Systems

• Oversee Rippling, our HRIS for tracking associate data.
• Generate HR dashboards and reports (headcount, attrition, recruitment metrics).
• Optimize HR processes for efficiency and scalability.

10.   Strategic HR & Leadership Support

• Partner with leadership on organizational development and workforce planning.
• Contribute to succession planning and leadership development initiatives.
• Act as a cultural ambassador, aligning HR practices with the company’s vision and values.

The HR Manager should be hands-on in operations but also be strategic, acting as a bridge between leadership and the associates.

Skills

·       Bachelor’s degree in human resources, business administration, or related field.

·       5–7 years of proven experience in core HR operations - recruitment, compliance, engagement, and HRIS.

·       Strong knowledge of Canadian employment laws and HR best practices.

·       Excellent communication, interpersonal, and conflict resolution skills.

·       Proficiency with HRIS tools and MS Office Suite.

·       Ability to work independently, manage multiple priorities, and maintain confidentiality.

Location-Mississauga, Ontario, Canada, (Hybrid) 4 days per week from the Mississauga office, Friday remote.