Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Key responsibilities:

·       Develop and customize Salesforce solutions with a strong focus on Field Service Lightning (FSL) to meet business requirements and enhance service delivery.

·       Design and implement scalable, high-performance solutions using Apex, Visualforce, Lightning Components (LWC), and Salesforce configuration tools.

·       Collaborate with cross-functional teams, including Business Analysts, Project Managers, and Field Service teams to understand requirements and deliver technical solutions.

·       Integrate Salesforce with external systems and third-party applications using APIs, web services, and middleware platforms.

·       Maintain and optimize FSL configurations, including service territories, scheduling policies, service resources, and mobile workforce management.

·       Conduct regular system performance reviews and troubleshoot technical issues to ensure seamless Salesforce Field Service operations.

·       Develop and maintain technical documentation, including design specifications, development standards, and deployment procedures.

·       Support deployment activities and post-deployment testing in coordination with QA and business teams.

·       Stay updated on Salesforce best practices and new features, especially within the Field Service domain, and proactively suggest enhancements.

Qualifications:

·       Bachelor’s degree in computer science, Information Technology, or related field.

·       Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I or II).

·       Salesforce Field Service Certificate is mandatory.

·       Minimum of 5+ years of hands-on experience working with Salesforce development and customization.

·       Minimum 2 years of hands-on experience with Field Service Lightning.

·       Proven track record of successful Salesforce project implementations and deployments.

·       Strong problem-solving skills and ability to troubleshoot and resolve technical issues independently.

Primary Location: Mississauga, ON, Canada