About Cloud at Work

Cloud at Work, a sister company of Net at Work, provides expert services and solutions to unleash the power of our customers’ businesses. Cloud at Work is a Sage-accredited Strategic Hosting Provider as part of the #SagePartnerCloud. Designed, developed, and managed by the most experienced Sage team in North America, no one Knows Sage applications and cloud technology like we do.

Cloud at Work is the ultimate Sage Cloud experience giving you the efficiency and financial benefits of SaaS, with the confidence that your business is running in a secure and stable environment. We deliver the most scalable technology and best user experience by seamlessly leveraging your trusted Sage business partner and our years of expertise in both Sage applications and cloud hosting technology.

About this Position

Under the direction of the Onboarding Team Lead, the primary function of the Cloud Onboarding Engineer is to administer a variety of technical projects related to the setup, maintenance, onboarding, and support of Cloud at Work’s new and existing clients. 

Job Responsibilities

Include, but are not limited to: 

• Act as a voice for the client as needed. 
• Manage new client onboardings into VMware and Azure, change requests and upgrades. 
• Respond to tickets and requests from clients, partners, and internal teams following our SLAs. 
• Serve as senior support escalation. 
• Participate in after-hours on-call. 
• Develop and create documentation for both internal and client-specific environments. 
• Develop and recommend cost-saving technical system and process improvements. 
• Special Projects assigned by the Onboarding Team Lead. 

Job Requirements

Minimum Qualifications: 

• A degree in a technology field or 5+ years of experience in a similar position. 
• Ability to interface with individuals at all levels within a client’s organization in a professional manner and strive to maintain constructive working relationships. 
• Demonstrated success in working with people in establishing goals, objectives, and change management plans. 
• Strong communication and collaboration skills. 
• Experience/training in providing technical support. 
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines. 
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner. 
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks. 
• Ability to easily adapt to and learn new technologies. 
• Maintain important records efficiently and accurately. 
• Maintain confidentiality of information processed or prepared. 
• Perform duties and responsibilities independently. 
• Ability to coordinate, research, and analyze special projects/reports. 
• Establish and maintain effective working relationships with other Cloud at Work employees, supervisory personnel, clients, and partners. 
• Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects. 
• Ability to perform duties with awareness of all requirements of Cloud at Work policies. 
• Must possess positive, professional interpersonal skills. 

Technical Skills: 

• Required: Experience in administering Microsoft Windows Servers (2016/2019/2022/2025). 
• Required: Experience in building/maintaining/supporting RDS and AVD. 
• Required: Experience in building and supporting Virtualization Technologies (VMware and Azure). 
• Required: Experience in Firewall administration (Barracuda a plus). 
• Preferred: Experience with Sage products. 
• Preferred: Experience with ConnectWise Automate and Manage, LogicMonitor, vCenter/vCloudDirector, Nerdio, Azure, IT Glue/BitWarden 

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

 Language and Communication Skills: 

• Ability to compose, read, interpret, and edit complex documents and correspondence and relate information to stakeholders. 
• Communicate positively, professionally, and effectively with all stakeholders, both verbally and in writing. 
• Follow detailed written and verbal instructions. 
• Accurately proofread numerical and text data. 

Reasoning Abilities: 

• Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form. 
• Ability to problem-solve and troubleshoot. 
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. 
• Ability to analyze and interpret data. 

Compensation and Benefits

Base salary range: $75,000- $90,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until August 20, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.