About Clubessential Holdings

Founded in 1998 and headquartered in Cincinnati, OH, Clubessential Holdings provides Software as a Service and embedded payment solutions to provide clubs, public golf courses, health and fitness clubs, spas, military organisations, municipalities, and camp organisations.

Across ten brands- Clubessential, foreUP, ClubReady, Exerp, Momence, myfitApp, Vermont Systems, RecDesk, CampBrain, and TAC-the company serves more than 25,000 customers globally who leverage the technology to attract, engage, and retain over 50 million members and community patrons for life.

We are seeking an experienced and dynamic Executive Director, Technology & Operations to lead and oversee our India-based multidisciplinary teams, including Engineering, Product Management, Quality Assurance, HR, and Finance. This role will be responsible for driving operational excellence, strategic planning, and organizational growth while ensuring alignment with global objectives. The Executive Director, Technology & Operations will play a critical role in leading SaaS development efforts, optimizing cloud-based product engineering, and ensuring scalable and secure software solutions that meet customer and business needs.

Key Responsibilities:

• Team Management: Oversee and coordinate cross-functional teams, including Engineering, Product Management, Quality Assurance, HR, and Finance, fostering a culture of collaboration and high performance.
• Operational Excellence: Ensure efficient and effective operations, driving productivity, cost optimization, and process improvements.
• Product & Engineering Leadership: Partner with Product and Engineering leaders to develop and deliver high-quality SaaS solutions that meet business and customer needs.
• Quality Assurance: Ensure that all SaaS products and processes meet global quality standards, security protocols, and compliance requirements
• Financial Oversight: Manage budgeting, forecasting, and financial planning for the India operations, ensuring financial health and cost efficiency
• Human Resources & Talent Development: Collaborate with HR to attract, retain, and develop top talent while fostering an inclusive and motivating work environment
• Stakeholder Engagement: Serve as the key liaison between India operations and global leadership, providing regular updates and ensuring alignment on priorities.
• Risk Management & Compliance: Ensure all operations adhere to legal, regulatory, and corporate compliance policies.

Required Qualifications & Experience:

• 10+ years of experience in a senior management role, with at least 5 years overseeing cross-functional teams in a technology-driven organization.
• Strong background in Engineering, Product Management, or related fields, with a proven track record of delivering successful SaaS products.
• Excellent leadership, team-building, and people management skills.
• Strong financial acumen with experience in budgeting, forecasting, and cost management.
• Exceptional communication and stakeholder management skills.
• Experience working in a multinational environment and collaborating with global teams.
• Knowledge of Indian labor laws, compliance, and business regulations.

Preferred Qualifications:

• Experience in scaling SaaS technology teams and operations in India.
• MBA or advanced degree in Business, Engineering, or a related field.
• Familiarity with Agile and Lean methodologies.
• Experience with AI in terms of Leading the design and deployment of enterprise-wide AI/ML solutions—such as predictive analytics, anomaly detection, and automations.
  
  

Important Notice Regarding Email Communication from Clubessential Holdings

Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.

We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.

Your security and trust are important to us.