Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. As an Inc. 5000 fastest growing company, we are backed by Battery Ventures, fueling our growth and innovation. Our dedicated team thrives on delivering exceptional products and services to a diverse clientele including country clubs, golf clubs, yacht clubs, social clubs, and leading collegiate athletic organizations. 

Job Overview

The Implementation Consultant is responsible for providing expert consultation, training, and post–go-live support to ensure a seamless onboarding experience for new clients—or existing clients adopting new products—within Clubessential. This individual partners closely with Project Managers, Implementation Specialists, Education, and Configuration teams to ensure each club is properly configured, thoroughly trained, and positioned to realize the full value of their investment.

Responsibilities & Duties

• Serve as the primary resource for Project Managers throughout the client onboarding process, including product configuration consultation, one-on-one client training, and post–go-live support.
• Execute proactive post–go-live milestones to ensure clients transition smoothly from Implementation to Support.
• Collaborate with Support Staff and Leadership to facilitate a successful handoff, clearly communicating any unique client configurations or potential knowledge gaps.
• Utilize Salesforce for case management, including phone and email support, in alignment with established KPIs and service standards.
• Coordinate with cross-functional teams to align on project objectives and deliverables.
• Partner with Product Managers to communicate client feedback and advocate for feature enhancements.
• Consult with clients on industry best practices, ensuring full adoption and optimal use of the unified Clubessential suite of products.
• Perform configuration and delivery of small add-on projects as needed.

Qualifications & Experience

• Proven ability to manage multiple concurrent projects across various product lines.
• Strong background in Project Management combined with a deep understanding of customer support processes.
• Technical proficiency Microsoft Office Suite (Word and Excel).
• Exceptional interpersonal and communication skills, with the ability to convey technical concepts clearly and patiently during client training.
• Highly detail-oriented with excellent organizational, time management, and relationship-building skills.
• Demonstrated success in team collaboration and team development.
• Innovative problem-solver with the ability to think creatively and develop practical solutions.
• Passion for client education, emphasizing best practices and maximizing product capabilities.
• Experience in Hospitality Industry is preferred.
• Familiarity with accounting concepts is helpful when supporting clients using financial and POS systems.

Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Important Notice Regarding Email Communication from Clubessential Holdings

Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.

We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.

Your security and trust are important to us.