Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. As an Inc. 5000 fastest growing company, we are backed by Battery Ventures, fueling our growth and innovation. Our dedicated team thrives on delivering exceptional products and services to a diverse clientele including country clubs, golf clubs, yacht clubs, social clubs, and leading collegiate athletic organizations. 

Associate Product/Product Owners will work closely with the Product and Development teams, as well as clients and other internal and external stakeholders, to support the direction and strategy for our product roadmap. They will be in charge of informing the engineers, designers, and QA testers about the product vision, strategy, and direction. They act as the primary line of communication between the business stakeholders and the delivery teams, who will design, build, and test our products. The Product Owner also will need to have the ability to clearly communicate in order to comprehend our business strategies, translate them into a polished and manageable backlog, and manage the team’s output.  
 
 
RESPONSIBILITIES & DUTIES: 

• Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminate churn as well as internal stakeholders to allow for ease of implementation and support. 

• Serve as the Gatekeeper of the product backlog and primary feedback loop owner (internally) regarding product enhancements, issues, bugs and/or tasks related to the products. 

• Work with the Product Manager to maintain focus on technological trends and competitive landscape to drive innovation. 

• Escalate and communicate issues, related updates, and resolutions to internal stakeholders as appropriate in a timely manner. 

• Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction. 

• Coordinate with product management, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value. 

• Provide timely feedback to internal stakeholders on plan for resolution; as appropriate, identify which bugs or enhancements will be worked or will not be prioritized. 

• Lean in on support queue case management, ensuring that escalated cases have tickets created and prioritized for the team. Close the feedback loop once these tickets have been released so that cases can be closed and customers can be informed.  

• Play an active role in mitigating impediments impacting successful team completion of Release/Goals; participate in testing and release readiness as required. 

• Assist with configuration and communicate availability of new features in demo environments. 

• Act as the go to person/liaison for answering questions the development team has about business rules and product behaviors, and/or other internal stakeholders regarding the respective products. 

• Assist in Rollout/Management/Feedback Gathering from programs where applicable. 

• Assist in reviewing educational and marketing materials pertaining to the product lines when needed. 

• Deliver product releases with quick time-to-market and optimal resources. 

•  Perform other tasks as assigned 

 
QUALIFICATIONS AND EXPERIENCE REQUIRED: 

• BS/MS degree in Business, Engineering, or related field preferred 

• 3+ years’ work experience as product owner, business analyst or subject matter expert in SaaS software applications preferred 

• Excellent oral and written communicator up, down, across and outside the organization. 

• Strong analytical and data-driven decision-making skills. 

• Comfortable working in a fast-paced environment with a strong sense of urgency and accountability 

• Experience with bug/issue/enhancement tracking, project management software 

• Excels in ability to prioritize, influence decisions/decision makers, and handle objections 

• Excellent active listening, negotiation, communication, and presentation skills 

• Ability to manage numerous diverse projects and multi-task with ease 

• Extremely detail-oriented- ability to keep cases, tickets, statuses, etc. Organized and up to date

Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Important Notice Regarding Email Communication from Clubessential Holdings

Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.

We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.

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