ABOUT CLUBREADY
Based in St. Louis, ClubReady is a leader in providing club management software and professional services for the health, fitness, and personal training industry. The solution we provide is the only one that masters the complete fitness community experience, linking owners with staff, staff with customers and customers with all aspects of their club and fitness experience. We are a fast-paced environment, we look for people that are ‘doers’ that will thrive in a setting that is collaborative, fun and focused on the next phase of our growth.
ABOUT THE ROLE
If you love the fitness industry and are inspired to help studios and their members achieve their fitness and financial goals, we want you to join our team. As a top-notch Customer Success Specialist on our Customer Success team, you are responsible for providing first level support to our national customer base by phone, live chat and support tickets in Zendesk.
To be successful in this role you will be an enthusiastic problem solver. You will demonstrate empathy in writing and in tone of voice, a focus on customer success, and a willingness to get involved to help drive results and deliver positive customer outcomes. You will be a brand ambassador willing to go the extra mile to ensure complete customer satisfaction and represent ClubReady with integrity.
SCHEDULE & HOURS
Our support team operates in scheduled eight-hour shifts between 6:00 AM and 9:00 PM CT Monday through Friday, and between 8:00 AM and 5:00 PM on weekends.
This opening is for a Monday–Friday shift. While shifts are assigned based on agent seniority, candidates can expect to work a consistent, full-time schedule once training is completed. Applicants must be available for any shift within our weekday operating hours.
WHAT YOU'LL DO
QUALIFICATIONS
*Candidates must be located within the specified states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin.*
ClubReady/Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Client Support
ClubReady - Remote (United States)
Share on: