About Coffee Meets Bagel

Coffee Meets Bagel is a women-founded, women-led organization created to give everyone a chance at love. The sense of belonging and connectedness we get from relationships not only helps us survive, but thrive, and we’re working to make it a little easier for people to find that. We’re inspired by the stories we hear from employees, friends, and family who have used CMB to transform their lives—and you too can make a difference by joining us!

About the role:
We’re looking for a passionate, talented Trust & Safety Manager who will ensure the safety of our platform. Safety is the #1 concern among daters when it comes to using dating apps. In this important role, you will be responsible for leading the Trust & Safety team. You will monitor Safety KPIs, detect bad actor patterns, conduct investigations, craft new ways to block bad actors from infiltrating our system, and implement innovative processes & tools so that we can remain on top of bad actors in this ever-changing, dynamic world of trust & safety. You will influence and work collaboratively across Product, Engineering, Customer Experience, and Legal/Operations teams to ensure we remains the #1 trusted dating app among daters.

What you'll be responsible for: 

• Define Safety KPI targets that measure the state of platform safety. Set appropriate targets based on business goals
• Monitor, detect, and block bad actor patterns globally. Conduct timely investigation and implement new ways to prevent bad actors from entering the system
• Design & create effective operational infrastructure that results in proactive and reactive bad actor and fraudulent activities detection. Ensure the right tool, technology, and process that best supports team goals
• Ensure the Trust & Safety team is staffed and trained. Effectively manage & develop the safety team, and combine technology, tracking & measurement to increase productivity
• Stay on top of trends & technology in the trust & safety world to inform roadmap and strategy. Work with engineers to implement any new system and workflow necessary to stay on top of our safety needs
• Partner with product and engineering teams to advise on rollout of new features that impact safety of members, advocating for safe and trusted experience on the platform
• Stay on top of the Safety & Trust policy changes in the respective country and work with Ops to ensure Company’s policy is best of class and legally compliant
• Manage relationships with third parties
• Manage team budget in partnership with finance

Qualifications we're looking for:

• 5+ years of experience working in the technology industry
• 3+ years working in Trust & Safety area
• 3+ years of experience owning and driving KPIs
• 2+ years of experience as a people manager
• Experience designing and setting up operational infrastructure
• Experience presenting investigation results to executive staff with corresponding business implications and recommendations
• Expert analytical skill and investigative mindset
• Expert project management skill
• Proactive & clear communication skill, both asynchronous and synchronously
• Experience working with remote team a huge plus