About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

About Your New Role:

We’re seeking an experienced Technical Product Manager with a strong background in AI/ML or Big Data to lead the strategy and execution of our next-generation SaaS solutions. In this role, you'll drive the vision, roadmap, and go-to-market strategies for AI-powered and data-intensive products, ensuring they meet evolving industry needs. If you're passionate about machine learning, big data, and cloud-based architectures—and thrive on scaling AI-driven products—this is the opportunity for you. This is a 100% remote opportunity.

Key Responsibilities:

• Define and execute the strategic vision and roadmap for AI/ML and Big Data-focused SaaS products, driving innovation and market leadership.
• Identify emerging opportunities in AI, machine learning, and big data analytics, translating customer and market insights into actionable product features.
• Collaborate closely with data scientists, ML engineers, and software developers to ensure seamless integration of AI/ML models into scalable, cloud-based solutions.
• Work with UX/UI teams to create intuitive and AI-enhanced user experiences, leveraging automation and data-driven decision-making.
• Partner with marketing and sales to develop AI-driven go-to-market strategies, ensuring strong adoption and competitive positioning.
• Lead end-to-end product lifecycle management, including product launches, iteration, and expansion into new AI/ML-driven use cases.
• Define and monitor AI/ML performance metrics and KPIs, using data-driven insights to refine models and improve product efficacy.
• Stay ahead of the latest trends in AI/ML, big data, cloud computing, and SaaS, ensuring our products leverage cutting-edge advancements.

What You’ll Need for Success:

• Bachelor’s degree in Computer Science, Engineering, AI/ML, Data Science, or related fields (MBA or advanced technical degree is a plus).
• 5+ years of product management experience, with at least 3+ years focused on AI/ML, big data, or analytics-driven SaaS products.
• Experience defining and executing AI-powered product roadmaps and integrating machine learning models into cloud-based architectures.
• Deep understanding of AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn) and big data technologies (Spark, Hadoop, Snowflake, Databricks, etc.).
• Proficiency in cloud platforms (AWS, Azure, GCP) and understanding of microservices, APIs, and serverless architectures.
• Strong experience in Agile development environments, leading cross-functional teams to deliver AI/ML-driven solutions at scale.
• Proven ability to launch and scale AI-driven products, with a strong grasp of AI ethics, model performance evaluation, and data governance.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off  
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.