About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

About your new role:

The NOC Engineer is responsible for supporting new and existing ISP/MSP business customers. You will work on supporting business data circuits, SDWAN Networks, VoIP services, VPNs, Managed Routers, Firewalls, and you will learn, design and deliver various custom-managed services. This is a Full-Time 100% Remote opportunity.  Hours are 2nd Shift, 3:00pm-12:00am PT, Wednesday-Sunday

No travel to customer locations is required. 

Key Responsibilities:

• Working with customers to resolve any service problems: SDWAN, Internet,
• Understanding of basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
• Handling new customer-managed service provisioning support functions Interfacing with vendors to resolve support issues
• Owning support issues from start to finish
• Keeping customers happy with superior support and a level head--going the extra mile
• Train and assist other engineers with complex issues

What you'll need for success:

• High School Diploma or GED Equivalent 
• 3-5 years of related experience working in a fast-paced environment
• CCNA and CCNP certification is desirable
• Command line experience with Cisco, Fortinet, Juniper 
• Firewall configuration experience (e.g. Fortinet)
• Understanding and experience with BGP, OSPF, and VRRP
• Experience with basic routers/firewalls and NAT (Network Address Translation)
• Experience with COS/QOS
• Experience with designing networks
• SOC2 knowledge and understanding
• Excellent organization skills and attention to detail
• Ability to multi-task assignments and follow process flow are required
• Must have excellent communication and analytical skills to understand and resolve customer issues effectively. This would include being comfortable talking with Clients.
• Ability to work independently with minimal supervision.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.