About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition of our unprecedented innovation and dedication, Command|Link has been awarded:

• SD-WAN Product of the Year
• ITSM Visionary Spotlight
• UCaaS Product of the Year
• NaaS Product of the Year
• Supplier of the Year
• AT&T Strategic Growth Partner

Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Command|Link 是一家全球性的 SaaS 平台，提供 網路、語音服務與 IT 資安解決方案，幫助企業將核心基礎架構整合至單一供應商，並搭配專有的 單一管理平台（Single Pane of Glass） 進行集中管理。

Command|Link 以解決競爭對手所製造的問題，徹底革新了 IT 產業。憑藉前所未有的創新與專注，Command|Link 獲得了多項榮譽與獎項：

• SD-WAN 年度產品獎
• ITSM 願景焦點獎
• UCaaS 年度產品獎
• NaaS 年度產品獎
• 年度供應商獎
• AT&T 策略成長合作夥伴獎

Command|Link 建立了唯一能大規模運行的 IT 平台，成功解決了 ISP 供應商分散與 IT 雜亂問題。我們讓客戶更容易 完成更多工作、最大化系統可用性，並提升企業獲利。

Role Overview

As a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.

This is a Full-Time, 100% Remote position. No travel to customer locations is required.

Important: English fluency is required. Please submit your resume in English.

Key Responsibilities

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands-on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with carriers.

Qualifications

• Minimum of 5 years of experience in the telecommunications industry.
• Minimum of 5 years of experience in Service Delivery and/or Project Management.
• Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers.
• Ability to document dependencies and priorities clearly.
• Proficient in effectively managing third-party resources.

Compensation & Work Schedule

• Annual Compensation: USD 32,000 – 50,000 (based on experience and skills).
• Multiple shift options available to support global customers.
• 100% Remote — work from anywhere in Taiwan.

Why You’ll Love Life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

What You’ll Enjoy:

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

中文版本

職位概述
身為服務交付團隊的 專案經理，你將在管理企業客戶的新訂單過程中扮演關鍵角色。不同於傳統作法，你將從訂單啟動到完成全程負責，避免部門間交接，以提升整體客戶體驗。此職位需要良好的溝通能力、專案管理技巧，以及對電信服務的深刻理解。

這是一份 全職、100% 遠端工作，無需前往客戶現場。

重要提示：需具備流利的英文能力。請以英文提交履歷。

主要工作職責

• 全程負責並管理所分配訂單的交付流程，確保服務能準時且高品質地完成。
• 協調內部團隊與外包第三方資源，以符合客戶需求與交付時程。
• 定期與客戶溝通，於整個交付週期內提供清晰一致的進度更新。
• 處理相關任務，例如：申請網路專線、管理雲端 VoIP 專案，以及監督號碼攜碼流程。
• 清楚記錄相依性與優先順序，以提升專案執行效率。
• 運用實務交付經驗，推動專案成功完成。
• 展現 SDWAN 部署、VoIP 號碼攜碼，以及電信專線申請 的專業能力。

任職資格

• 5 年以上電信產業經驗。
• 5 年以上服務交付與/或專案管理經驗。
• 具備 VoIP、SDWAN 部署、及電信專線申請 的實務經驗。
• 能夠清楚記錄相依性與優先順序。
• 具備有效管理第三方資源的能力。

薪資與工作時間

• 年薪範圍：32,000 – 50,000 美元（依經驗與能力調整）。
• 多種班別選擇，支援全球客戶需求。
• 100% 遠端工作，可在台灣任一地點工作。

加入 Command|Link，你將有機會一起塑造商業通訊的未來。我們重視創新精神，並尋找願意帶來獨特見解與專業能力的人才，加入這個欣賞大膽想法與策略思維的團隊。準備好發揮影響力了嗎？

你將享有的福利與體驗：

• 在高速成長的公司中擁有寬廣的發展空間
• 一個鼓勵創新與分享想法的工作環境
• 你的工作將帶來實際且可見的影響
• 彈性休假制度
• 有趣的活動與聚會，在特別的地點舉辦
• 員工推薦獎金，鼓勵優秀人才加入團隊