☎ Community Phone

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.  

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

Community Phone is looking for a Customer Experience Manager to lead, inspire, and coach a diverse and dynamic sales and onboarding team. You will play a pivotal role alongside other members of our management team to set and deliver ambitious goals whilst delivering a world class customer experience. You have a solid background in both sales and management. Your work will have a direct impact on the success of the company by leading a team to quota attainment, improve customer satisfaction, and reduce churn.

🚀 You will...

• Build and Lead a High-Performance Team
  You will recruit, hire, and train an elite B2C sales and experience team, composed of motivated, high-energy individuals. You will set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose, driving your team to perform at their absolute best.
• Accelerate Performance
  Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results.
• Execute with Precision Metrics
  Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal.
• Test, Adapt, Dominate
  Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your team’s DNA.
• Close the Feedback Loop
  Gather insights from real conversations with prospects back to marketing, product, and leadership teams. Your team’s frontline learnings will shape strategy, refine offerings, and enhance execution across the company.

🏆  You are...

• Relentlessly Accountable
  You don’t just carry your team’s quota—you own it like it’s your personal mission. If something isn’t working, you don’t wait. You rebuild. If the sales process feels unclear, you redefine it. If the script isn’t converting, you write a better one. You believe that success is built, not given, and you take full ownership of making your team unstoppable.
• A True Architect of Excellence
  You are a hands-on leader, building your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters. You see your team’s success as a direct reflection of your ability to design processes and tools that create winners.
• Obsession-Driven
  Winning isn’t just a goal—it’s an obsession. You’re laser-focused on understanding customer pain points and using that knowledge to create sales pitches that resonate deeper than our competitors’. You drive your team to master the art of discovery, to truly understand who the prospect is, and to close deals with conviction.
• Hunger Incarnate
  You create an environment where hunger is contagious. Your team feels the thrill of chasing success and the anticipation of reaching goals. You lead by instilling a culture of expectancy—where effort meets reward and everyone strives to achieve more than they thought possible.
• Truth-Obsessed
  Metrics aren’t just vanity numbers to you; they are a map to greatness. You track, interpret, and adapt based on the metrics that matter—speed to lead, close rates, and everything in between. You report results with honesty and precision, using insights to guide decisions and refine strategies.
• An Opportunistic Optimist
  You don’t see setbacks—you see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with a mindset that radiates resilience and inspires those around you.
• A Master Communicator
  You can articulate complex ideas with clarity and purpose, cutting through the noise to address what matters most. Whether you’re motivating your team or selling to a prospect, you communicate with an authenticity that builds trust and drives action.
• Curious to the Core
  You live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt, iterate, and refine outreach strategies across industries, products, and personas at a seemingly unrealistic speed.
• A Builder of Belief
  You create a team that doesn’t just work together—they believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your team’s goals feel not just achievable but inevitable.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

The compensation range for this position is between $15,000 USD - $30,000 USD per year. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.