☎ Community Phone

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.  

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

As we expand globally, we're looking for hungry, creative professionals to join us in redefining communication for small businesses.

🌟 About the role

As an B2B Outbound Sales Representative, you’ll play a crucial role in driving our expansion into new markets by engaging and educating small business owners on how Community Phone can transform their operations, save them money, and grow their business. 

This is a fast-paced, entry-level sales role ideal for those ready to work hard, think creatively, and lay the groundwork for strong relationships with potential customers. You’ll be responsible for prospecting, qualifying leads, and facilitating purchases as the front line of our b2b sales team.

🚀 You will...

• Generate Leads: Identify and call 200-300 small business prospects daily to build yourself a pipeline of leads.
• Prospect: Develop tailored messaging to resonate with diverse business types, understanding their unique needs and challenges.
• Run Experiments: Test new outreach methods, analyze results, and adapt quickly to improve performance among industry targets.
• Qualify Leads: Engage decision-makers in meaningful conversations to identify whether Community Phone is a good fit for their business needs.
• Send Quotes: Send over custom quotes or provide qualified leads with online checkout links to pick a business phone plan. 
• Follow-Up & Follow-Through: Organize your leads at various stages of their interest level so you can follow-up with quotes in a timely manner and follow-through with nurture efforts for leads who are not yet ready to buy.  
• Gather Feedback: Gather insights from conversations with prospects and share feedback with sales, marketing, and product teams to refine strategies and offerings.
• Master CRMs: Keep meticulous records of your interactions and progress using our CRM to manage leads and track metrics.

🏆  You are...

• Hungry to Succeed: You’re motivated by the thrill of connecting with new prospects, having meaningful conversations with them, and converting conversations into customers.
• Creative and Adaptable: You thrive in new markets, quickly adapting your approach to resonate with diverse cultural and business norms.
• A Natural Communicator: Your verbal communication skills make you a standout conversationalist who can build trust and convey value effortlessly.
• Curious and Inquisitive: You enjoy learning about different industries, customer challenges, and new ways to refine your outreach strategies.
• Tech-Savvy: You’re comfortable with tools like CRMs, power dialer solutions, and prospecting tactics.
• Team-Oriented: You love collaborating with others and see your success as part of a bigger picture.
• Resilient: You handle rejection with grace, see it as a learning opportunity, and bounce back stronger.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency where it counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

Base Salary: $850.00 USD

OTCE: $850.00 USD