Lifecycle Marketer

☎ Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

Community Phone is looking for a Lifecycle Marketer to ensure we are delivering as much value to our customers as possible. We serve 20,000 customers, many of whom are senior citizens or caregivers of senior citizens. We offer a range of possible subscriptions, including spam call blocking and cell plans. The Lifecycle Marketer will drive revenue by ensuring our customers each have the best subscription for them.

🚀 You will..

Report to the Head of Product.
Own and deliver revenue goals related to upsell and retention rates. You will define your success in terms of revenue, not email open rates or click-though rates.
Design, write, and implement the lifecycle communications that drive real value.
Interview customers and dive into the usage data to identify opportunities for expansion and churn prevention.
Feel pride in owning an outstanding customer and brand experience.

🏆 You are..

Accountable for the outcome: You describe the impact of your work in terms of specific revenue numbers.
Product thinking: You uncover things like “At this point in the customer journey, they are experiencing X if we see Y in their usage data. That means they are best suited for Z upsell.”
Customer-obsessed: You know about the best customer experience because you regularly speak to customers. Customers aren’t hypotheticals to you. They are real people you know by name.
Eloquent: You are a strong writer and uphold our brand voice.
Intellectually honest: You can dive deep, answering “why” several times in a row. You will say “I don’t know.”

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

Our range for this position is between $100K - $135K base salary. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.