About Compass Coffee

What does it mean to be an Account Manager at Compass?

• Legendary Customer Service: embodies our customer focused culture through all interactions.

• Building and Maintaining Relationships: determining the best ways to support all your customers by understanding their specific coffee needs. Treats all interactions as opportunities to maintain and enhance relationships

• Growth Mindset: being open to new or improved ways of doing things, ideas, and systems

• Bias for Action: being proactive in making decisions that prioritize our customers without unnecessary delay

• Decision Making: problem solving to achieve intended results and goals

• Planning and Organization: developing weekly, monthly and quarterly plans to address the needs of your customers and ensure their coffee programs maintain operational excellence

• Communication: embodies positive communication in a way that inspires our customers to uphold standards, clearly communicates new trainings, standards, or systems that may impact your customers and their success

• Organizational Savvy: understands the bigger picture and supports goals of Compass reaching beyond your department

• Developing for the Future: develops a leads pipeline and invests in expanding existing customers' coffee programs.

• A coffee lover! That includes drinking it, making it and talking about it
• Able to learn quickly, and are excited to learn more about coffee
• Able to understand and carry out oral and written instructions and request clarification when needed
• Able to demonstrate strong interpersonal skills
• Able to work as part of a team
• Able to build relationships and converse with all types of people
• Energized by a fast-paced environment
• A problem solver, someone that looks for ways to help your team and customers
• Receptive to feedback
• Excited to continue your coffee journey at Compass—the opportunities ahead are endless

• 1 year+ experience in sales, preferably in coffee or cafes

• Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays

• Able to commute across the Mid Atlantic

• Train customers to uphold coffee standards
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication