About Comprehensive Prosthetics & Orthotics

Comprehensive Prosthetics & Orthotics (CPO) is among the largest orthotic and prosthetic service providers in the U.S. with a wide network of clinics across Illinois, Iowa, Indiana, and Missouri.

This position is primarily responsible for providing efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, registration and billing.

Medical Office Assistants are responsible for cultivating an environment where patients want to return and refer other by ensuring that all customers and patients alike have a positive experience throughout the organization.

The essential functions and activities of this position surround all administrative aspects involved within the patient experience. The activities necessary for our office to successfully welcome, host and tell our guests goodbye include but are not limited to the following:

Scheduling patients according to their needs and company scheduling standards.

Coordinating with referral sources to collect necessary documentation to ensure our practitioners have the necessary information to deliver proper care to patients i.e. X-Rays, referrals, prescriptions.

Cultivating an environment where patients want to return and refer others.

Welcoming and checking-in patients when they arrive for services.

Data entry in Patient Management System, i.e. creating new patient accounts.

Present and explain enrollment & financial responsibility documents with patients.

oObtain signatures as evidence that we presented documents for regulatory compliance.

Specifically Supplier Standards and HIPAA Documents.

oObtain & record copies of insurance cards and photo identification in Patient Management System

Receive and Input patient demographic data into Patient Management System.

oEntry (shared duty) and verification of patient enrollment documents into Patient Management System

Assist patients to the appropriate treatment room.

oNotify practitioners of arrival and document location in Patient Management System.

Collaborate with others teams to ensure Authorizations are complete.

Communicate results with others so additional processes can continue.

Document findings in the Patient Management System.

Update fabrication tracking (Fab/C-Fab) program.

Document distribution of Care and Use Guidelines for deliveries.

Verify that all items delivered have been “sent to bill” in Patient Management System.

Obtain and record monies due from Patients.

Verify patients in “C-Fab” “Fab” so that all patients with items ready for delivery are scheduled.

Maintain a clean, and orderly work environment

Other duties as assigned

Qualifications

Strong interpersonal, oral (includes telephone skills) and written communication skills.

Ability to lift at least 50 pounds and work with physically handicapped individuals.

Working knowledge of standard office equipment, with ability to use them (fax, phones, copier, etc.)

Understanding of Medical Reimbursement and basic medical terminology.

Basic knowledge of bookkeeping and accounts receivable principles.

Proficient in Windows based computer application as well as MSOffice suite.

Ability and desire to learn and perform.

Required Credentials & Certifications

High School diploma with a minimum of 3 years of work experience in a related setting.

Behavioral Competencies

Support Company Mission, Vision and Values.

Maintain Confidentiality and Privacy of all Business and Company Related Information.

oSupport Security and Privacy principles specifically noted in HIPAA regulations.

Demonstrate the ability to exceed the reasonable expectations of all customers.

Demonstrate ability to function successfully in a team environment.

Accept responsibility for continuous quality improvement and cost management.

Comply with the company’s principles of communications.

Remain flexible in all aspects of work related actions.

Promote and adhere to all Company Policies and Practices, including but not limited to Attendance,Punctuality, Safety, Corporate Compliance, Code of Ethical Behavior.

Demonstrate the ability to problem solve through critical thinking.

Accept direction from supervisor.

Physical Demand Requirements

Physical demand requirements are considered light work. The job requires frequent sitting, standing, computer entry, telephone use and other general office duties.