About Concept Plus

Concept Plus is a growing consulting firm headquartered in Fairfax, VA. We are an Oracle Gold Partner, offering deep technical expertise, combined with business insights and an experienced team focused on providing technical solutions for our clients. We are proud to have been recognized as one of the "25 Most Powerful Oracle Solution Providers" in the area! We offer great benefits including competitive pay, comprehensive health insurance, dental and vision insurance, paid life insurance, paid time off, 11 paid holidays, bonuses, tuition reimbursement, unlimited training, and the opportunity to work in a collaborative, flexible, innovative environment! For additional information about our dynamic organization, please visit our website. at www.conceptplus.com. 

About the role

Concept Plus is seeking a Technical Assistance Center Manager to lead a Customer Support team to provide support for client users for applications, voice/network support, administration/computer/system operations, security administration, learning technology, and physical security.

What you'll do

• Specifically, lead the Customer Support team to provide TAC support in the following areas:
• • Voice over IP Telephony
  • Network Issues: Both LAN and WAN
  • Issues with email, Citrix, Exchange and other Government provided services
  • Assistance with any issues involving any of the Government provided applications
  • Assistance with any user PC or Laptop issues, both hardware and approved software
  • Testing of any proposed new software

Qualifications

• Seven (7) years’ experience managing IT professionals
• Six (6) years’ experience supporting Windows Server production environment
• Six (6) years’ experience managing and supporting a complex call center system
• At least seven (7) years’ experience in a customer support organization, dealing directly with the customers.
• At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment.
• Experience supporting IP based physical security systems.

Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.