Concert Health is a mission-driven behavioral health medical group delivering evidence-based care through primary care partnerships across the country. As the nation’s leading provider of Collaborative Care, we’ve supported nearly 120,000 patients—and we continue to advance the model through research, innovation, and a commitment to clinical excellence.

Overview:

As the Manager, People Operations, you serve as a critical driver of HR operational excellence at Concert Health. In this high-impact role, you balance day-to-day execution with strategic planning, overseeing a broad range of initiatives that enable organizational scale, ensure compliance, and strengthen the employee experience.

You lead cross-functional HR project management, drive system optimization, manage complex employee relations matters, and own the full lifecycle of leave and accommodation (LOA/ADA) processes. In partnership with the Chief People Officer, you also contribute to the development of a strategic, future-ready total rewards platform. Your work is foundational to Concert’s ability to grow thoughtfully and sustainably—ensuring our People infrastructure remains as mission-driven and high-performing as the rest of our organization.

Key Responsibilities:

People Operations Strategy & Execution

• Lead cross-functional HR project management, ensuring timely, consistent execution of initiatives across the employee lifecycle.
• Drive process design and optimization to streamline onboarding, offboarding, compliance, and other HR workflows.
• Partner closely with the Chief People Officer to operationalize strategic HR priorities and scale People Ops infrastructure for growth.

Systems & Technology Leadership

• Serve as the owner of all HR systems, including the HRIS, payroll, performance tools, and benefits platforms.
• Identify system gaps and lead upgrades, integrations, or vendor transitions as needed.
• Ensure data accuracy, process integrity, and reporting capabilities to support people analytics and leadership visibility.

Employee Relations & Compliance

• Lead the employee relations function with a fair, thoughtful, and proactive approach.
• Support managers and leaders in coaching, performance conversations, and navigating difficult situations.
• Monitor and implement state and federal labor law changes, ensuring legal and ethical compliance across jurisdictions.

LOA, ADA & Accommodation Management

• Own and administer all Leave of Absence (LOA) and ADA accommodation processes, including documentation, tracking, manager coaching, and third-party coordination.
• Create a clear, compliant, and compassionate employee experience for individuals navigating leave or accommodation needs.

Total Rewards Development

• Support the Chief People Officer in building a strategic, scalable, and equitable Total Rewards framework.
• Help implement and manage programs related to recognition, well-being, and compensation transparency.
• Build and grow internal wellness programs and strategies to support a healthier and more highly engaged workplace.

Required Qualifications:

• 5+ years of experience in HR/People Operations, with increasing responsibility and a focus on execution.
• Deep expertise in HR systems, project management, employee relations, and compliance.
• Proven success navigating LOA/ADA programs and state/federal regulations.
• Demonstrated ability to build, improve, or scale People Ops systems in high-growth or multi-state companies.
• Strong business acumen, with the ability to align HR initiatives to broader organizational goals.

Preferred Qualifications:

• Experience in healthcare, healthtech, or mission-driven organizations.
  Exposure to compensation strategy or benefits planning; passion for building Total Rewards platforms.
• HR certification (e.g., SHRM-SCP, SPHR) a plus.
• Required Skills 
• Strategic + Tactical Excellence: Can partner at the executive level and still execute on day-to-day needs.
• Analytical & Systems-Oriented: Comfortable diving into tools and processes to drive efficiency and scalability.
  Equity-Minded: Committed to building fair, inclusive, and human-centered policies and experiences.
• Trusted Partner: Coaches others, builds credibility, and solves problems with care and clarity.
• Mission-Aligned: Inspired by making a meaningful impact on the future of behavioral health.

Schedule:

• Full-time, 40 hours per week.
• Remote position with occasional travel (up to 10%).

What We Offer:

• Fully remote work environment 
• A supportive and inclusive culture
• Excellent benefits package 
• 401K, 14 paid holidays (8, plus 6 floating), PTO, sick time, and more

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.