About Conductor:

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

Job Summary:

The Renewals Specialist is responsible for owning and executing a portfolio of renewal contracts within an assigned book of business. This individual will be responsible for minimizing customer attrition, identifying growth opportunities, and providing insights to the business that improve future outcomes for Conductor and our customers. You will also be responsible for ensuring maximum results for the Conductor Revenue team while strengthening partnerships with existing customers.  

What you'll do (Responsibilities):

• Own and execute negotiation strategies for a high quantity of renewals that maximize contract value while enhancing customer trust
• Follow and adhere to best practices for all internal processes including opportunity management, data quality and accuracy, CRM hygiene, quoting and forecasting
• Maximize account growth by playing a role on the Revenue Account Management Team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as account managers, customer success, legal, and revenue operations to develop strategies for upcoming renewals
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes

Who you are (Required Skills/Abilities): 

• 4-year college degree preferred or equivalent work experience
• At least 2 years of prior experience in Business Development, Inside Sales, or Sales/Customer support function in a corporate setting required, ideally in the SaaS space
• Strong negotiation skills with experience driving contracts to completion on time
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Experience in a business development, or quota-carrying sales/customer success role with proven achievement
• Strong process management, financial acumen and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization and prioritization skills
• Ability to project manage the renewal cycle, pulling in necessary resources
• Ability to use AI tools to maximize efficiency and productivity 
• Must be fluent in German & English 

The future of work is transformed at Conductor, and we don’t just use AI - we weave it into everything we do. We prioritize hiring individuals who stay ahead of the curve, seeking "AI leading" talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles. Because we are committed to this tech-forward environment, every candidate’s journey includes a dedicated assessment of their AI literacy and competency by a specialized panel of experts to ensure you are ready to thrive and lead at Conductor.

Conductor GMBH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.