About Conductor:

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

Conductor is in search of a Technical Support Engineer I for our IT team. You will be the go-to expert for all things technology administration and IT support.  As the primary point of contact for our internal technology needs, you will play a vital role in safeguarding our digital workspace and ensuring our systems remain operational, secure, and efficient.If you are interested in working for a company with great culture and technology, and with a highly motivated group of people who love what they do, we would like to speak with you.

What you'll do (Responsibilities):

• Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware
• Correctly track incidents and calls, escalating as necessary
• Deploy equipment for new employees, own shipping and logistics
• Create, add, and modify accounts and services across our various platforms
• Deploy hardware/software updates on laptops and enterprise systems
• Maintain performance of IT systems
• Train employees on various IT systems and solutions
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
• Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
• Assist in setting up A/V equipment for internal meetings
• Be empathetic, humble, and possess a strong focus on customer service
• Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property

Who you are (Required Skills/Abilities): 

• At least 1 year of job experience providing helpdesk support - recent graduates with prior internship experiences will be considered.
• Intermediate knowledge of MacOS and Windows desktop and server operating systems
• Knowledge of networking technology, including TCP/IP, LANS and WANS
• Intermediate knowledge of basic computer hardware
• Knowledge of Active Directory
• Basic level experience OKTA or other Identify Management Platforms
• Familiar with Antivirus, Anti Malware and Disaster Recovery Services
• Excellent troubleshooting and diagnostic skills
• Excellent communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat.
• Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
• Ability to organize, prioritize, and meet established deadlines, work within a defined SLA
• Familiarity with ticketing systems a strong advantage
• Desire to learn
• Ability to work in our NYC office 4 days a week (Mondays - Thursdays) with Friday being remote

The future of work is transformed at Conductor, and we don’t just use AI - we weave it into everything we do. We prioritize hiring individuals who stay ahead of the curve, seeking "AI leading" talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles. Because we are committed to this tech-forward environment, every candidate’s journey includes a dedicated assessment of their AI literacy and competency by a specialized panel of experts to ensure you are ready to thrive and lead at Conductor.

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $65,000-75,000 per year. Placement within that range will be dependent on experience.

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks.

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Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.