Description

HR is dead. Long live People Ops.

At Contour, we’re reshaping education, and we need someone fearless to reshape how People & Culture is done. This is not a back-office HR gig. This is a Performance & Capability Manager role, for P&C Managers, who want different: a builder, a driver, a cultural architect who thrives on chaos and creates order without killing momentum.

If you live for results, love systems, and get a kick out of making leaders better, this is your playground.

Who are we

We empower students by providing an ecosystem of highly effective tutoring, resources, and support. We run weekly small-group tutoring sessions at our campuses, delivered by young, experienced tutors who teach in a simple, engaging way. These are supplemented with workshops, one-on-one support, and a digital portal of resources and practice material to help students master their subjects.

Since launching in 2020, over 8,000 students and 250+ team members have joined Contour Education. Our growth reflects our commitment to providing every student and parent with a premium learning experience - from 24/7 support to on-demand resources - and helping them achieve their goals. We’ve been listed three years running as one of the Fastest Growing Startups by the Australian Financial Review, and we’re multiplying year after year.

It’s our vision to reshape education, one student at a time

What you'll own, brilliantly

🔥 Performance → Build frameworks that keep leaders honest (goals, feedback, reviews, PIPs). No passengers allowed.
⚡ People Ops → Automate, streamline, and reinvent. Rippling is your weapon, consistency is your outcome.
🎯 Talent Engine → From mass tutor campaigns to exec hires, you’ll run recruitment like a high-performance sales funnel.
💥 Culture → Embed rituals that stick, run eNPS, close the loop, and keep leaders accountable for the culture they create.
🛠️ ER & Compliance → No hiding, no delays, just clean, fair, fast resolution.
📊 Data & Insights → Dashboards, trends, clarity. No vanity metrics, just the truth leaders need.

Who You Are

This is for the Persuaders. Captains. Mavericks.

• Intense, restless, and wired for action.
• Fast-talking, quick-connecting, persuasive.
• Thrive on variety, pace, and pressure.
• Calm when it counts, fearless when it doesn’t.
• Builder > Maintainer. Operator > Administrator.

You’re the type who walks into ambiguity and says: “Let’s fix this. Here’s how.”

Why This Role Rocks

• Direct line to the Head of Experience. you’ll shape People & Culture at the top table.
• Lead P&C Coordinators + a Talent Acquisition Specialist, with freedom to design, optimise, and scale.
• Be part of one of Australia’s fastest-growing education companies, expanding nationwide.
• Build the foundations for your next step: Head of People.

What You’ll Bring

• 5+ years in People & Culture / People Ops leadership, with proven experience scaling teams and systems.
• Performance management expertise — frameworks, reviews, PIPs, and leader enablement.
• Strong ER/IR and Fair Work knowledge — you know how to keep processes compliant and fair.
• Talent acquisition systems experience — high-volume + strategic hiring, playbooks, scorecards, funnels.
• HRIS/automation capability — ideally Rippling (or equivalent), building workflows that remove admin noise.
• Data literacy — dashboards, workforce insights, and trend analysis that drive real decisions.

Who Shouldn’t Apply

• If you think “HR” is about maintaining policies.
• If you like safe, steady, and slow.
• If you don’t want to roll your sleeves up and get stuff done.

What You’ll Get

• Competitive pay for top-tier talent — we back ambition with reward.
• Flexibility that matters — hybrid work, focused on impact and outcomes, not clock-watching.
• Real ownership — run People Ops and Talent end-to-end, shaping the systems that power a national brand.
• A seat at the table — work directly with the Head of Experience and senior leaders to influence strategy.
• Career growth — this is a Head of People–ready role, with scope to step up as we scale.
• Supportive benefits — EAP, birthday leave, lifestyle allowances, and more.
• Impact that counts — help reshape education in Australia and directly improve the lives of thousands of students and team members.

We’re ambitious, bold, and unapologetically people-first. Our vision is to become Australia’s most trusted education brand — and the strength of our culture is the engine that will get us there. Just like iconic brands are defined by their colours, we want Contour to be defined by its people: driven, collaborative, and unafraid to challenge the norm.