Description

Build the backbone of Australia’s fastest-growing education company.

If you love building infrastructure, designing systems that scale, and creating bulletproof technology foundations that support thousands of students and team members, this is the role to shape the next chapter of Contour.

We’re expanding nationally across VIC, QLD, SA, and WA, rolling out new campuses, new platforms, and new operational models. To support this growth, we’re creating a brand-new IT Manager role to build and own our end-to-end technology environment, from campus infrastructure to identity management, automations, security, and disaster recovery.

If you’re excited by complexity, love designing order from chaos, and want to be the strategic owner of IT at a company scaling at breakneck speed, you’ll thrive here.

Who Are We

At Contour, we’re reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour MedPrep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

What You Will Do

1. Network & Campus Infrastructure

• Deliver stable, high-bandwidth WiFi across all campuses
• Oversee CCTV and physical security systems
• Build a repeatable Campus IT Playbook for new campus rollouts
• Ensure classroom tech reliability (Apple TV, projectors, screens)

2. Hardware Management

• Own the hardware asset registry across all teams and states
• Standardise hardware procurement, lifecycle, and replacement

3. IT Support & Internal Helpdesk

• Build a proper internal ticketing system with clear SLAs
• Create processes to improve responsiveness and reduce manual work
• Manage and coach the IT Support Coordinator
• Write internal guides, FAQs, and support documentation
• Train managers on systems where required

4. Identity, Access, Permissions & Security

• Implement role-based access across all platforms (Slack, GDrive, Google Groups, Monday.com, HubSpot, etc.)
• Run regular access and security audits
• Enforce strong password management and MFA/2FA
• Clean up and standardise Google Drive structure and permissions

5. Systems Integration & Automation

• Ensure Rippling → All Systems sync is correct and audited
• Automate provisioning, de-provisioning, and role changes
• Reduce manual permission changes and one-off fixes
• Partner with Automations team to increase system reliability

6. Data Reliability, Backups & Disaster Recovery

• Build and maintain backup systems for website, CRM, databases, and Drive
• Create and maintain disaster recovery plans with clear RPO/RTO
• Partner with Data & Analytics to map data flows and patch vulnerabilities
• Remove single points of failure across critical systems

7. IP Protection & Resource Security

• Protect academic IP and sensitive resources
• Enforce least-privilege access organisation-wide
• Maintain and monitor access logs
• Establish guardrails for sharing resources internally and externally

8. Cyber Security & Threat Prevention

• Monitor, detect, and respond to cyber threats
• Implement organisation-wide security controls and policies
• Run phishing simulations and staff security training
• Maintain endpoint protection, patching, and vulnerability management

What You Will Bring

• 3+ years as a digital-first IT Manager
• A systems thinker who loves creating structure, clarity, and reliability in ambiguous environments
• A hands-on leader, who can build lean, repeatable systems and process for success
• You can zoom from strategy (org-wide role-based access) down into detail (fixing misconfigured group permissions)
• You’ve built IT foundations in a scaling company before, or you’re ready to
• You’re proactive, security-minded, and allergic to manual, repetitive processes
• You collaborate well with Operations, Automations, Data, People & Culture, and Campus teams
• You love making things simple, safe, and standardised

Why You Will Love It

• Own the Entire IT Function – Architect and lead all tech foundations across campuses, systems, and security.
• Build, Don’t Maintain – Design clean, scalable infrastructure from scratch with no legacy headaches.
• Shape Our National Expansion – Roll out IT for new campuses using your own repeatable IT Playbook.
• Work on High-Impact Projects – Automations, provisioning, CCTV, WiFi, disaster recovery, backups, access audits.
• Grow Your Career With Us – Build an IT team and progress into multi-campus or Head of IT leadership.
• Modern Tools, No Red Tape – We value simplicity and invest in systems that make your work fast, clean, and meaningful.
• Competitive Pay & Benefits – Competitive salary and benefits.
• Unique Perks – Monthly team allowance to spend on subscriptions you love + Birthday Leave

How to apply

Apply now with your CV and Cover Letter about why you would make a great IT Manager.

Application process

1. Submit your written application (CV and study scores)
2. Submit a short video (5–10 minutes) of you responding to role-specific scenarios, showcasing your skills and experience
3. Attend an in-person interview, which includes short presentation and Q&A.

You can check out how we vibe by watching this video.

Ready to apply? Submit your application today and join us in reshaping education, one student at a time.