The IT Support Coordinator plays a critical support role in ensuring seamless digital operations across Contour. This newly created, part-time role is responsible for coordinating and maintaining the software & hardware ecosystem, supporting the onboarding and offboarding of team members, and serving as the first point of contact for internal technical support.

With a proactive approach to IT systems and a solutions-focused mindset, the IT Support Coordinator underpins the technological functionality that supports Contour’s mission to reshape education, one student at a time.

About Us

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 6,000 students and 150+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

What You’ll Do

• Onboarding & Offboarding: Manage and execute system, software, and hardware onboarding and offboarding for all team members, ensuring timely access to tools and secure revocation and hardware return upon exit.
• Systems Access & Permissions: Provision software and hardware resources, set up user accounts, and manage permissions aligned with role-based access control and security protocols.
• Technical Support: Act as first response for technical support, resolving or escalating issues related to the organisation’s software stack, organisation-owned hardware (e.g. laptops, monitors, routers), and connectivity (e.g. Wi-Fi access and network troubleshooting).
• IT Support Ticketing: Maintain and monitor IT support tickets, ensuring timely resolution and upholding service quality standards.
• Tool & Hardware Management: Maintain accurate records of all software, licences, hardware inventory, and usage metrics; support renewals, audits, and hardware lifecycle management.
• Security & Compliance: Support adherence to data privacy, software licensing, and cyber security best practices across all platforms.

What You'll Bring:

• Technical Problem Solving: Confident diagnosing and resolving system issues quickly and effectively.
• Systems Thinking: Understands how systems interact and can manage dependencies across software tools. Communication: Able to translate technical language for non-technical team members and deliver clear guidance.
• Service Orientation: Committed to delivering prompt, thoughtful, and high-quality support experiences.
• Attention to Detail: Maintains accurate user records and system configurations with consistency and care.
• Prioritisation & Time Management: Can manage multiple requests efficiently in a dynamic, fast-paced environment.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students through the provision of high quality academic content, aiding them to achieve their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Growth Opportunities: Ability to grow and develop as the organisation continues to scale.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re a problem solver with a love for tech, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Requirements

Skill Requirements

🙏 Honesty and Integrity

💞 High Level of Approachability

💻 Technical Expertise & Technologically Savvy

🔥 Energy and Enthusiasm

🗣️ Excellent IT Support capability

💪 Independence & Proactiveness

🤝 Willing to Research, Implement & Adapt to Growth

🧠 Intelligence & Curiosity

Experience Requirements

📜 Completed the VCE

🎓 Bachelor's Degree in Computer Science/Software Engineering/Information Technology or a related field

🕒 Prior Experience in a Similar Role, eg. IT Support or IT Service Desk (ideal)

Personal Requirements

☃️ Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)

🔮 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)

💖 Genuine Desire to Help Improve Processes (it's our goal to help everyone achieve their potential at Contour!)

🗓️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks)

⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

🚗 Travel to Our Campuses (e.g. primarily Glen Waverley, but also CBD, Box Hill, Narre Warren or Point Cook)

🤫 Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (e.g. you can't perform similar services for others, exceptions apply, check with us!)

🎓 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

Benefits

• Above market rate compensation and benefits.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your IT Support and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.