About Convo Communications LLC

Founded in March 2009, Convo is the world’s largest Deaf-owned business with over 500 employees serving five countries in ten different languages.

Here at Convo, we believe that conversations are the key to enhancing the lives of 70 million Deaf individuals and the people around them. By creating solutions to address the experience deprivation that many Deaf people face, we can have a lasting and positive impact on their daily lives.

About the role

The HR Business Partner – Canada is responsible for delivering hands-on HR support to Convo’s Canadian workforce, ensuring compliance with Canadian employment laws, fostering employee engagement, and supporting global People & Culture initiatives at the regional level. This role serves as the primary point of contact for Canadian employees and managers for HR-related matters and collaborates across departments to create a positive, inclusive, and compliant employee experience throughout the employment lifecycle.

What you'll do

Employee Relations & Support

• Serve as the first point of contact for Canadian employees and managers on HR-related questions, concerns, and policies
• Investigate and manage employee relations cases including conflict resolution, corrective actions, and performance concerns
• Coach managers on employee engagement, feedback, and performance best practices

Policy Administration & Compliance

• Ensure compliance with federal and provincial labor laws (e.g., ESA, AODA, CNESST)
• Maintain and communicate Canada-specific HR policies, procedures, and handbook updates
• Conduct internal audits and support external compliance activities

Benefits & Payroll Coordination

• Partner with payroll and benefits teams to ensure timely and accurate administration
• Support employees with medical, disability, and parental leaves, and accommodation requests
• Address and resolve payroll discrepancies

Employee Lifecycle & Experience

• Partner with the Talent Management Specialist for onboarding/offboarding processes
• Conduct exit interviews and analyze trends
• Champion a culture rooted in Deaf culture, equity, and inclusion

HR Operations & Documentation

• Maintain accurate HRIS records for Canadian employees
• Track and report on workforce metrics
• Identify and implement process improvements

Cross-Functional Collaboration

• Collaborate with People Operations, Payroll, Legal, and Service Delivery teams on initiatives
• Align local HR practices with global People & Culture strategies

Other Duties

• Participate in engagement initiatives, projects, and audits as assiged

Qualifications

Minimum Requirements

• 5+ years of progressive HR experience, with a strong focus on employee relations and compliance
• Strong knowledge of Canadian employment standards and provincial regulations
• Experience resolving complex employee relations cases
• Minimum 2–3 years of direct experience supporting Canadian payroll and benefits processes, including coordination with internal payroll teams and third-party providers.
• Strong communication, organizational, and analytical skills
• Professional English writing proficiency
• ASL fluency and Deaf culture knowledge strongly preferred, or willingness to build competency

Additional Requirements

• Proficiency with HRIS platforms (Rippling preferred)
• CHRP designation is a plus
• Reliable high-speed internet (minimum 10 Mbps upload/download)
• Willingness to travel occasionally for business needs (1–3x/year)

Work Environment & Schedule:

• Remote, full-time role based in Canada
• Regular working hours: Monday – Friday, 9:00 AM – 5:00 PM local time
• Flexibility required to support cross-time-zone collaboration when needed