About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role

As the Customer Success Director - India at Copado, you will oversee a new team of technical Customer Success Engineers (CSEs) who are the primary advocates for our strategic customers operating Global Capability Centres (GCCs) in India. Reporting to the Global VP of Customer Success and with a dotted line to our India Country leader, you will ensure successful revenue retention, customer expansion, and seamless technical adoption. 

By focusing on driving the adoption of Copado, managing complex releases, increasing productivity across customer projects, and demonstrating customer value, you will play a key role in achieving our mission of making release days obsolete. You will also ensure your team acts as a strategic bridge between India-based execution teams and their global HQs.

What You'll Do

• Lead, coach, and develop a team of technical Customer Success Engineers (CSEs)
• Manage CSEs acting as extensions of customer engineering teams
• Optimize team engagement processes and risk mitigation strategies
• Drive the strategic direction of the India GCC customer success motion
• Execute a revenue-active mandate focused on solution adoption and account expansion
• Build and nurture senior-level executive relationships
• Partner with global Sales, Services, Product, and Engineering teams for a cohesive customer journey
• Facilitate rapid escalation resolution and ensure compliant global scaling
• Oversee QBRs and CBRs using CopadoInsights and DORA metrics
• Demonstrate clear ROI, communicate customer needs internally, and safeguard renewals

What We're Looking For

• Proven track record leading technical Customer Success or Account Management teams in SaaS/Cloud
• Deep experience navigating the operational frameworks of Global Capability Centres (GCCs)
• Strong foundational understanding of Salesforce DevOps, Git, and CI/CD pipelines
• Proven ability to leverage AI tools to drive team productivity and innovation
• Excellent interpersonal, presentation, and strategic thinking skills
• History of driving customer satisfaction, retention, and expansion
• Deep familiarity with Copado and Salesforce Cloud products
• Knowledge of AI Agent/Agentic Enterprise models and Agile methodologies
• Experience with enterprise toolchains across ALM, ITSM, and security/compliance