About Copado
Copado is the leading DevOps platform for Salesforce. We help companies deliver faster, higher quality releases with greater control and visibility. Our mission is to empower Salesforce teams to achieve true enterprise agility. We're a fast-growing, innovative company with a global presence, and we're looking for passionate individuals to join our team and help us shape the future of DevOps.

Key Responsibilities

1. Community Program Execution

• Execute NAMER-wide programs including Champions, User Groups, Student Chapters, meetups, and hackathons.
• Lead logistics, venue management, vendor coordination, swag distribution, and event reporting.
• Support major Salesforce events such as TDX, Dreamforce, World Tours, and Dreamin’ events

2. Leader & Volunteer Enablement

• Identify, onboard, and mentor Champions, User Group Leaders and Student Chapter Leaders.
• Conduct quarterly champions and leader enablement sessions and ensure alignment with community programs.
• Provide playbooks, content kits, and event support to ensure city-run meetups run smoothly.

3. Program Operations & Metrics

• Own annual event calendar and NAMER-wide community program operations.
• Manage budgets, vendors, shipping, swags, and logistics across all community initiatives.
• Track KPIs such as attendance, certifications, engagement, conversions, and ROI dashboards.

4. Cross-functional Collaboration

• Work with Product, Marketing, Partner, and Customer Success teams to align messaging, demos, and enablement.
• Support the Community Content & Advocacy Lead by sharing community stories and event insights.
• Partner with education teams and campus networks for hackathons and student programs.

5. Community Growth & Impact

• Drive participation, engagement, and certification growth across the NAMER region.
• Support the launch and adoption of the reimagined Copado Community Portal.
• Ensure consistent community engagement through meetups, hackathons, and learning journeys.

Required Skills & Qualifications

• 4-6 years of experience in community management, program execution, event operations, or program management.
• Strong project management capabilities with experience in multi-city event execution.
• Experience working with Salesforce, DevOps, Testing, SaaS, or tech-based communities is required.
• Excellent communication, stakeholder management, and organisational skills.
• Proficiency with CRM, community platforms, event tools, dashboards, and reporting systems.
• Ability to travel for community events globally.

Success Metrics

• 20+ community events executed annually with >90% satisfaction rate in the NAMER region.
• 5000+ net new Community members added from NAMER
• 3000+ academy certifications from NAMER
• 5+active user groups sustained across NAMER
• 33%+ conversion from event participants to certified Copado users.
• Growth in community membership, attendance, and overall ecosystem visibility.

Benefits

• Copado offers a comprehensive benefits package, which includes:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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