About Core Group Restorations

CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.

CORE Values:

CORE was created to Elevate the Property Damage Restoration Industry. Our values are the backbone of our business. We only make decisions based on if they align with our core values, and we only hire employees who align with them as well.

• We believe in delivering REMARKABLE EXPERIENCES through every interaction.
• We seek CONTINUOUS IMPROVEMENT in who we are and all that we do.
• We are PASSIONATE ABOUT PEOPLE and know that we are in the business of improving lives.
• We are FEARLESS in our commitment to excellence.
• We embrace INNOVATION and encourage imaginative thinking.
• We recognize that we are PART OF A COLLECTIVE, and that our actions have a meaningful impact on the world.

Position Overview:

The Property Claims Concierge will serve as the dedicated liaison between insurance adjusters and

contractors handling new property damage insurance claims.. This role involves providing exceptional, white-

glove customer service to homeowners, insurance adjusters, and contractors, ensuring that each step of the

claims and repair process is seamless and stress-free. The ideal candidate anticipates client needs, communicates proactively, and swiftly resolves issues, always aiming to exceed expectations. By maintaining

clear and empathetic communication, the Claims Concierge ensures that all parties feel supported and

informed, leading to outstanding service delivery from the initial claim filing through project completion.

This is an opportunity to join a passionate, collaborative team dedicated to excellence and making a meaningful

impact. If you thrive in solving complex challenges, working with cutting-edge technology, and delivering

exceptional results, we’d love to hear from you.

Key Responsibilities:

• Serve as the primary liaison between insurance adjusters and contractors, delivering personalized, white-glove service.
• Proactively anticipate client needs and address concerns to ensure a seamless claims process.
• Coordinate projects by prioritizing potentially problematic claims and ensuring adherence to timelines and quality standards.
• Facilitate clear communication between all parties, providing regular updates and resolving issues as they arise.
• Maintain detailed records of interactions, decisions, and project progress to ensure transparency and accountability.
• Implement strategies to enhance customer satisfaction and deliver an exceptional client experience.

Required Skills and Qualifications

• Education:
• • High School Diploma or equivalency. Some college or trade certifications are preferred.
• Experience:
• • Minimum of 5 years of experience in a customer service role within the property insurance or construction industry.
  • Experience working with High Net Worth clients is highly preferred.
  • Claim handling experience is preferred but not required.