About Cozey

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.  

We are looking for an organized, customer-focused, and leadership-driven individual to join our team as a Store Supervisor in our Ottawa Pop-Up Store. As a Store Supervisor, you will play a key role in leading store operations, managing the team, ensuring an exceptional customer experience and meeting our company objectives. This role offers the chance to develop your skills, take on new challenges, and grow within the company. We value internal development and provide opportunities for career advancement. 

What You’ll Be Doing: 

Leadership & Team Management 

• Supervise and support a team of Cozey Ambassadors, ensuring they are meeting sales and service expectations. 
• Conduct regular check-ins with staff, provide performance feedback, and ensure team alignment on store goals. 
• Manage the staff schedule, ensuring appropriate coverage at all times. 
• Ensure all team members have completed product knowledge quizzes before launch dates. 

Sales & Customer Experience 

• Engaging customers and assisting with product selection, draft orders, and checkout. 
• Supervise Shopify and POS transactions. 
• Track and communicate sales KPIs, helping the team meet and exceed goals. 
• Maximize customer satisfaction through strong product knowledge & Great service level. 
• Capture customers e-mail and generate 5 stars Google Reviews 

Store Operations & Inventory Management  

• Oversee daily store operations, ensuring store opening and closing procedures are followed. 
• Ensure the store remains clean, organized, and well-maintained at all times. 
• Monitor product displays, ensuring they meet brand standards. 
• Ensure merchandise flips are completed when new products arrive. 
• Manage order holds and ensure that all follow-ups on draft orders are completed. 
• Ensure products are sent back to the warehouse when required. 
• Coordinate store supplies. 

What We’re Looking For: 

• 2-4 years of experience in retail, with supervisory or leadership experience preferred. 
• Bilingual (English / French)  
• Passion for delivering an exceptional shopping experience and building customer relationships. 
• Ability to motivate, train, and guide a team effectively. 
• Strong verbal and written communication skills to interact with customers and team members. 
• Ability to multi-task, troubleshoot, and find solutions in a fast-paced environment. 
• Willingness to work evenings, weekends, and holidays as needed. 
• Comfortable standing, walking, and occasionally lifting items. 
• Experience with Shopify and Shopify POS is a plus. 

What We Offer: 

• Competitive hourly wage and quarterly commission
• Dynamic and inclusive work culture 
• Opportunity for career growth and development within a fast-growing start-up Competitive hourly wage based on experience 

If you’re passionate about team leadership, customer service, and creating memorable shopping experiences, we’d love to hear from you! Join us in shaping the future of furniture retail at Cozey.