About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
We are seeking a friendly and customer-focused Retail Store Ambassador to join our team at Cozey, a rapidly growing furniture start-up. As a Retail Store Ambassador, you will play a key role in delivering the best shopping experience for our customers, maintaining store standards, and supporting store operations. This position offers a unique opportunity to be part of a dynamic company that prioritizes customer experience and makes a significant impact on our brand’s presence in New York City.
Role Overview:
The selected candidate will report directly to the Store Manager and work closely with other Retail Ambassadors to ensure the seamless operation of the New York City retail space. The candidate will be responsible for providing exceptional customer service, maintaining store standards, and supporting various store operations.
What You’ll Be Doing:
- Sales Floor (60%): Assist customers, focusing on delivering the best shopping experience for them. Capture customer data, create draft orders and hand fabric samples.
- Customer Follow-ups (5%): Follow-up with customers who visited the store to provide an elevated experience.
- Facing/Furniture Maintenance (10%): Ensure products are well-presented, clean and looking their best at all time. .
- Open/Close (5%): Ensure the store is ready to be opened and closed in the morning and on evenings.
- Cleanliness (10%): Ensure the store is clean and well-maintained at all times.
- Backstore Maintenance (10%): Pack and ship necessary items in the backstore, organize backstore space.
What We’re Looking For:
- Experience: 3-5 years of experience in retail, preferably in the furniture or home decor industry.
- Management Experience : Must have previously led a team of a minimum of 5 employees.
- Customer Focus: A strong commitment to providing exceptional customer service and building lasting customer relationships.
- Communication Skills: Excellent verbal and written communication skills with the ability to effectively communicate with customers and team members.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Physical Requirements: Ability to perform tasks that involve standing, walking, and lifting items as required.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks efficiently.
What We Offer:
- Competitive hourly wage dependent upon experience (21$)
- Generous paid time off
- Comprehensive benefits package
- Dynamic and inclusive work culture
- Opportunity for career growth and development within a fast-growing start-up
If you are passionate about customer service, have a knack for creating exceptional shopping experiences, and are excited about joining a dynamic team, we would love to hear from you! Join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home.