About Cozey

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward — to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey. 

Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch. Montview, Mont-Royal, Québec H4P 2P2. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey’s standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience. 

What you'll be doing

• Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards. 
• Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures. 
• Accurately document return outcomes and flag quality or product issues to the appropriate teams. 
• Assist with organizing inventory, storage optimization, and maintaining accurate stock records. 
• Maintain a clean, safe, and organized returns workspace at all times. 
• Support order preparation when needed (picking, labeling, staging). 
• Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues. 
• Follow SOPs and contribute suggestions for process improvements and efficiency. 
• Perform other related warehouse and fulfilment tasks as required. 

We'd love to hear from you if you have

• 1–2+ years of experience in a warehouse, distribution center, or logistics environment. 
• Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures). 
• Strong attention to detail and ability to follow multi-step processes consistently. 
• Comfort working with inspections, quality checks, and basic documentation. 
• High school diploma or equivalent. 
• Experience in quality control, returns processing, or furniture handling is a plus. 
• Experience in small teams or start-up environments is a plus. 

What we offer

• Competitive hourly wage ($21/hour).
• 40 hours/week with paid overtime. 
• Monday to Friday (Day shift : 7AM to 3:30PM).
• Benefits starting after 1 month. 
• Growth opportunities in a fast-growing, customer-focused start-up. 
• A welcoming, inclusive environment where ideas are encouraged and valued. 

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.