About Cozey

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.  

We’re looking for a dedicated and customer-focused Team Lead to support the operations of our NYC Pop-Up store. Working closely with and reporting to the Pop-Up Supervisor, the Team Lead plays a critical role in guiding the team on the floor, ensuring operational excellence, and helping to deliver an outstanding customer experience. 

What You’ll Be Doing 

Customer Experience 

• Provide a warm, informed, and high-quality shopping experience for customers. 
• Ensure the team provides outstanding customer interactions from greeting to follow-ups. 
• Manage customer data collection, draft orders, and ample handouts needs. 

Operations & Store Standards 

• Work closely with the Supervisor to execute opening and closing procedures. 
• Ensure that store presentation, cleanliness, and merchandising are always at Cozey standards. 
• Support the organization of the backstore, including shipping logistics and inventory coordination. 
• Take initiative in identifying areas for improvement in daily operations and propose solutions. 

Team Support & Leadership 

• Act as the go-to resource for ambassadors during shifts when the Supervisor is not present. 
• Help train new ambassadors and offer ongoing coaching and guidance to maintain performance. 
• Support the Supervisor in delegating tasks, monitoring KPIs, and sharing feedback with the team. 
• Maintain clear communication with the Supervisor and ensure store goals are being met collaboratively. 

What We’re Looking For 

• 2-4 years of experience in retail, with some team leadership or keyholder experience preferred. 
• Experience or interest in furniture, home décor, or lifestyle retail is an asset. 
• A team player with a strong commitment to excellent customer service. 
• Strong communication and organizational skills. 
• Comfortable with physical tasks such as lifting, standing, and maintaining store setup. 
• Flexibility to work evenings, weekends, and holidays as required. 

What We Offer 

• Competitive hourly wage + team commission (quarterly bonuses) 
• • • Hourly rate: $23-$25 based on experience.
• Opportunity to grow in a fast-paced start-up environment 
• Dynamic and inclusive workplace culture 
• Hands-on leadership experience in a role that combines operations, sales, and service 

Join our team and help us build an experience that makes people feel at home—starting in New York.