CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

We are looking for a full-time Patient Coordinator to join our experienced team at Skin Rejuvenation Clinic in Edina, MN.

The ideal candidate will have a passion for collaboration and a commitment to helping patients achieve their goals. A strong enthusiasm for the aesthetic industry, a willingness to learn and undergo training, and a desire to grow with our team are essential.

Schedule:

• Full-time, 5 days/week, 40 hours/week
• M, T, W, F 9:30-5:30 and Th 11:30-7:30

Responsibilities:

• Responsible for patient check-in, greeting each patient in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them as needed.
• Evaluates chart data to verify that all information has been received and completed
• Ensures that proper authorization and consents are completed prior to all services.
• Enters all new patient demographic information into the computer.
• Puts charts in bin for specific service provider.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Processes patients at conclusion of visit.
• Engages the patient and inquires about their satisfaction with the service. Reviews fee sheets for correct charges; enters information into the computer.
• Ensures patients understand their treatment and products; provides any special instructions to patients upon leaving.
• Ensures the patient understands the doctor’s instructions.
• Pre-book future appointments
• Explains all fees and patient financial responsibility.
• Verifies patient insurance and address information.
• Secures all necessary patient signatures; obtains proper informed consent and insurance authorization.
• Collects fee for services. • Ensures patient satisfaction.
• Schedules appointments as needed
• Converts calls from inquiry to consultation • Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
• Places telephone calls to no-show appointments; reschedules as needed.
• Provides back-up support on telephones. •
• Inspects reception room for neatness.
• Enters loyalty program points • Makes appointments on an as-needed basis.
• Maintains updated billing procedures. • Performs other duties as required.
• Assists other front office personnel as needed.
• Provide product consultation and education for patients
• Achieve product knowledge for each of the product lines, including ingredients
• Drive service and retail awareness

Benefits:

• 401K with company match
• PTO
• Medical, Dental, Vision, and additional insurance
• Much more!