CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Bucky Plastic Surgery, a valued partner of CPP, is seeking a Practice Coordinator to join their state-of-the-art aesthetic practice in Rittenhouse Square, PA.
About the Clinic:
Led by world-renowned plastic surgeon Dr. Louis P. Bucky, our practice offers cutting-edge surgical and non-surgical treatments in a luxury, patient-focused environment. We blend artistry with advanced medical expertise to create natural, beautiful results tailored to each patient’s goals.
Position Summary:
As a Practice Coordinator, you will be the first point of contact for patients and play a crucial role in ensuring a seamless, welcoming experience. This hybrid role combines front desk responsibilities with sales, client relations, and the ability to identify and communicate cross-selling opportunities. We’re looking for someone with a professional demeanor, a strong sales and customer service background, and a passion for helping patients explore the full range of services we offer.
Key Responsibilities:
- Client Service & Reception:
- Warmly greet and assist patients, providing a welcoming and informative atmosphere.
- Manage client check-ins, appointment scheduling, and follow-up calls.
- Ensure a clean, organized, and inviting front desk and waiting area.
- Describe and coordinate services for patients
- Sales & Cross-Selling:
- Actively promote services, packages, and memberships to patients to enhance their overall experience and increase sales.
- Cross-sell and upsell body treatments and products based on patients' needs, preferences, and treatment goals.
- Meet or exceed individual sales targets by building strong client relationships and understanding treatment benefits.
- Client Education & Engagement:
- Educate patients on the benefits, features, and options of our advanced body treatments and wellness services.
- Assist in the development of client loyalty and engagement initiatives, including special promotions, membership programs, and post-treatment care.
- Follow up with patients post-treatment to ensure satisfaction and encourage repeat visits.
- Administrative Duties:
- Process payments, maintain accurate client records, and handle inquiries in person and over the phone.
- Coordinate with the clinical team to manage scheduling and ensure timely service.
- Assist with inventory and manage stock levels of products available for retail.
Qualifications:
- Previous experience in a med spa, beauty, or wellness setting preferred.
- Strong sales background, ideally with cross-selling or upselling experience.
- Excellent interpersonal and communication skills with a client-focused approach.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with scheduling or CRM software is a plus
Compensation & Benefits:
- Competitive Compensation – performance-based incentives.
- Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
- 401(k) Matching – Plan for your future with employer contributions.
- Aesthetic Industry Perks – Complimentary and discounted services and products.
- Professional Development – Ongoing training, certifications, and career growth opportunities.
- Supportive, People-First Culture – Work in a collaborative, high-energy environment dedicated to excellence.