Cosmetic Physician Partners is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
About The Larrabee Center
The Larrabee Center, one of our valued partners, is a premier facial plastic surgery and aesthetics practice founded by Dr. Wayne Larrabee, a nationally recognized leader in the field. Our services span from advanced facial plastic surgery and injectables to cutting-edge laser treatments and skincare. We are proud to be recognized with Allergan's Black Diamond status, an honor awarded to the top providers in the industry.
Position Summary:
The Aesthetic Consultant serves as the primary point of contact for new and existing clients interested in cosmetic surgery and aesthetic center services. This individual is responsible for managing leads, conducting consultations, providing personalized treatment recommendations, and ensuring a seamless patient experience from inquiry to post-treatment follow-up. The Aesthetic Consultant combines clinical knowledge, sales expertise, and exceptional customer service to help patients achieve their aesthetic goals while supporting the overall growth of the practice.
Key Responsibilities:
Lead Management & Sales
- Serve as the first point of contact for all new patient inquiries (phone, email, web leads, walk-ins).
- Qualify and manage leads through the entire sales funnel—from initial inquiry to booking and follow-up.
- Maintain and update CRM systems to track leads, consultations, and conversions.
- Achieve or exceed monthly conversion goals and revenue targets.
Consultations
- Conduct in-person and virtual consultations to assess patient goals and educate them on surgical and non-surgical treatment options.
- Collaborate closely with surgeons, injectors, and aestheticians to develop customized treatment plans.
- Present pricing, financing options, and pre-/post-procedure information in a professional, empathetic manner.
- Support the patient in making confident, informed decisions about their care.
Patient Experience & Retention
- Ensure every patient receives an exceptional, concierge-level experience throughout their aesthetic journey.
- Follow up post-consultation and post-procedure to ensure satisfaction and encourage retention and referrals.
- Maintain strong product and service knowledge to answer questions and promote ongoing treatments and memberships.
- Ownership of before & afters including taking the photos, maintenance, and tagging
Collaboration & Operations
- Partner with the marketing team to provide feedback on lead quality and promotional performance.
- Assist in developing educational and promotional events to attract new clients.
- Uphold the practice’s standards for confidentiality, professionalism, and compliance with medical regulations.
Qualifications:
- Preferred 2–3 years of experience in aesthetics, cosmetic surgery, or luxury medical spa sales/consulting.
- Strong understanding of cosmetic surgery procedures, injectables, skincare, and aesthetic center treatments.
- Proven track record of achieving sales goals and managing high-volume leads.
- Exceptional interpersonal, communication, and presentation skills.
- Proficiency in CRM systems, EMR software, and Microsoft Office Suite.
- Professional appearance and demeanor consistent with a luxury aesthetic brand.
Preferred Qualifications:
- Experience working in a plastic surgery practice or medical aesthetics setting.
- Certification or training in aesthetic consulting, skincare, or cosmetic product knowledge.
- Familiarity with financing platforms such as CareCredit or Patient-Fi.
Benefits:
- Competitive base salary plus commission and performance bonuses.
- Benefits package including health insurance, paid time off, and employee discounts on services and products.