Who We Are: 

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across   300+ offices, serving more than 300,000 employees per month.

The Role:

Crafty’s Food & Beverage Senior Associates are the face of our in-office Concierge pantry program, delivering the highest quality client experience, centered around hospitality and operations. They are the main point of contact on the ground for our client, and are focused on - and have the agency to deliver - the best client experience. 

They are the human element and the friendly face that leads client-site execution on a daily basis; owning product merchandising, inventory management & order replacement, in addition to equipment management.  Crafty is looking for a Sr. Associate whose responsibilities will include:

• Merchandising: Take pride in your spaces by maintaining client’s office kitchens & pantries and highly organized storage rooms

• Customer Service: Engage with our clients and other Crafty team members onsite, delivering the highest quality service 

• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)

• Communication: Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork 

This role is a full-time, hourly role within Crafty. This role supports one of our New York City clients Monday through Friday by meeting the skill-based qualifications below:

Required Attributes:

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.

• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.

• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.

• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.

• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.

• Collaborative: 

  • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance

  • Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.

• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.

• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results:

Objective: Deliver Crafty quality client experience by providing top tier operations on site; ensuring all client sites meet and exceed their goals. 

Goal: Assist in meeting client retention goal of 95% annually (for at least 6 consecutive months, regardless of which client site you are located at) by completing these initiatives:

• Initiative #1: Client relationship support - As a point of contact, build strong rapport with the client site owner and have no escalations on an annual basis.  

• Initiative #2: Site Ownership: Complete daily task lists with an average of 95% shift success week over week as measured via Tableau on a monthly basis.

• Initiative #3: Communication: Create open, transparent lines of client communication through: 

  • Owning the in-person client contact meeting at least once a month (or frequency based on client needs)

  • Responding to all client emails within 24 hours

  • Responding to all client slack messages within 24 hours

  • Sending informative weekly updates and monthly snapshots every Friday for 9 consecutive months 

• Initiative #4: Special Projects: Using platform analytics, enhance client site through at least 1 special project per month (It can either be 1 product swap, 1 snack of the month, or 1 special client event) 

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart individuals who work incredibly hard to get things done.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes. 

Our compensation amount for this role is $28 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.