About Crane Center for Transgender Surgery

The Crane Center is a world-renowned Transgender surgical practice, with locations in Greenbrae, California, Boulder, Colorado, and Austin, Texas. We have eight highly specialized surgeons and a multidisciplinary clinical team which allows us to offer all aspects of gender-affirming surgery. 

Surgical Coordinator

Reports to: Assistant Practice Manager

Supervises: N/A

Primary Job Responsibilities:

· Schedules surgical procedures for the providers in both the Boulder location.

· Considers physician’s priorities, patient and equipment/special needs when scheduling surgical procedures and post-operative appointments.

· Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted providers as indicated.

· Enters notes/special instructions needed for scheduling in the electronic medical record.

· Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications specified by the provider.

· Provides accurate, detailed information to patients regarding time and location of scheduled procedure and related appointments.

· Takes appropriate action in responding to questions from patients regarding scheduling changes/cancellations in a timely, accurate manner.

· Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person.

· Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.

· Facilitates patient flow and communicates delays with patients and clinical staff.

· Appropriately and courteously screens solicitors for relevance to organization needs.

· Collects payments for products, services and copays as required.

· Rooms patients and does basic vitals, as needed.

· Performs other duties as assigned.

Required Experience, Education, Abilities, and Skills:

· Minimum of at least 2 year of surgery scheduling experience

· Knowledge of Medical Terminology

· Knowledge of Medical Coding

· Experience with EMR

· Evidence of strong leadership qualities

· Demonstrated excellence in interpersonal, operational, and organizational skills.

· Must have the ability to work independently with minimal instructions, multi-task with commitment to accuracy, detail, follow-up and follow-through

· Experienced with MAC, Office 365 and other related products

· Ability to speak, read and write in Spanish preferred