Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.

About this Position:

The Customer Solutions Consultant is a relationship-first, solution-driven professional who thrives on solving meaningful problems with software while being hands-on in building real customer solutions. This role is responsible for ensuring customers feel empowered, confident, and successful when using Cantactix products and services.

A key requirement of this position is deep expertise with the Blue Yonder Category Management Suite. The ideal candidate must be able to:

• Have a reasonable understanding of the Blue Yonder Object Hierarchy to structure solutions through writing formulas, building highlights, and tables on the fly during customer calls and trainings.
• Confidently demonstrate and troubleshoot workflows in real time.

Whether guiding onboarding, architecting complex workflows, or jumping into a sticky situation with thoughtful solutions, this person delivers both heart and hustle. The ideal candidate brings emotional intelligence, technical curiosity, and a passion for making people feel like heroes in their day-to-day work.

This role will partner directly with our various Cantactix functions—Support, Education, Project Management, Product, Sales, and Professional Services—to ensure customers continue to receive optimal value from their investment in Cantactix (now a Crisp Inc. Company) products and services. They will also play a lead role in architecting and presenting customer-focused solutions that drive adoption and loyalty, including participating in pre-sales demos with Account Managers and Sales Executives.

This position requires availability to support customers during core North American business hours, responding quickly when they’re in need. When our users feel overwhelmed or under pressure, this role is the calm voice, the fast thinker, and the human spark that helps turn things around.

This role is remote based in North America, with an added benefit of being located in Northwest Arkansas.

The Roles and Responsibilities are molded by our Core Values:

Can-do, problem-solving attitude

• Leverage Cantactix and Blue Yonder software to solve customer problems with innovative solutions.
• Build and demonstrate formulas, tables, highlights, and object hierarchies to meet customer needs.
• Engage as a thought-leader for automating the impossible.
• Provide calm, fun, and clarity in complex situations.

Doing what is right

• Increase value for our customers through proactive enablement
• Lead our team by example
• Listen to customer issues attentively and with empathy
• Present solutions and guidance that reflect the customer’s best interest, not just quick fixes

Sharing Knowledge

• Share expertise with teammates and mentor others.
• Continuously expand your expertise in Cantactix software solutions and empower customers to deepen their own knowledge by serving as both a teacher and mentor.
• Create clarity around software workflows and usage best practices

Building trusting relationships

• Build genuine relationships with our customers – be their go-to-guide, not just a support contact
• Offer professional, effective, and human-centered services/solutions
• Collaborate with the Cantactix team to solve cross-functional customer needs
• Show up with heart, consistency, and accountability

Balancing work and life

• Manage workload with excellence while maintaining personal sustainability
• Support teammates with empathy and shared ownership
• Building balance and boundaries while delivering exceptional service

Skills and Experience:

Required

• Proven ability to:
• • Write formulas, build highlights, and build tables in Blue Yonder.
  • Understand and apply the Blue Yonder Object Hierarchy.
• Expert in Blue Yonder Category Management Suite, specifically Space Planning and/or Floor Planning.

Preferred

• Experience using Blue Yonder CKB and Planogram Generator.
• Experience with Cantactix Mission Control Software or other space management automation software.
• Experience with customer support ticketing systems.
• Proficient in Microsoft Office applications such as Excel and PowerPoint.

Additional

• Strong leadership, communication, organizational, and presentation skills.
• A natural flair for sales or sales support experience.
• Experience working with marketing and sales peers to enhance customer experience (e.g., webinars).
• Ability to identify opportunities to upsell and coordinate with sales.
• Teaching, training, or mentoring experience.
• Conflict resolution skills.
• Adaptability and a commitment to continuous learning.
• Emotional agility: thrive during high-energy onboarding/support cycles as well as quieter optimization phases.
• Ability to travel for customer onsite activities.

What Makes a Great Fit at Crisp

• Team-first: You know collaboration leads to better outcomes. You share ideas, pitch in, and elevate those around you.
• Customer-obsessed: You listen, learn, and prioritize what truly matters to our customers—every day.
• Hungry, accountable, and adaptable: You’re curious, self-driven, and unafraid to roll up your sleeves. You get things done—even when the path isn’t clear—and you deliver reliably, communicate early, and adapt quickly when things change.
• Feedback-friendly: You welcome feedback as a tool for growth—both giving and receiving it with honesty and care.
• Scrappy & smart: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.

Applicants must be authorized to work for any employer in the U.S.

Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.