Crisp is the leading collaborative commerce platform that connects CPG brands to real-time sales and inventory data from 40+ retailers and distributors. We serve 7,000+ brands representing over $2.5T in retail sales across 250K+ stores, working with industry leaders like J.M. Smucker, Nestlé, and KraftHeinz. Following our recent $72M Series B funding and strategic acquisitions of Atheon Analytics, Cantactix, ClearBox Analytics, Lumidata, and others, we're positioned for aggressive global expansion and product innovation in the $15T+ global supply chain market.

Role Overview

Crisp is building a world-class Professional Services organization to accelerate customer time-to-value, deepen executive relationships, and drive durable platform adoption. The Engagement Manager (EM) is a critical role within this organization, responsible for leading customer engagements from initial scoping through value realization.

This role is best described as a strategic program leader rather than a traditional project manager. Engagement Managers orchestrate multi-workstream delivery across Crisp teams and partners, ensure tight alignment between customer outcomes and Crisp’s commercial goals, and act as the connective tissue between Services, Product, Sales, and Customer Success.

Engagement Managers operate in a forward-deployed model, embedding deeply with customers to solve high-impact operational problems using Crisp’s platform. They are accountable not just for delivery quality, but for adoption, expansion, margin, and executive trust.

Key Responsibilities:

Engagement Leadership & Governance

• Own end-to-end delivery of Professional Services engagements including:
• • Strategy & Innovation Workshops
  • Rapid Value Pilots / Bootcamps
    Platform Implementations
  • Forward-Deployed Engagements and Dedicated Capacity Pods
• Establish and manage engagement governance: scope, milestones, risks, dependencies, and decision forums.
• Lead executive-facing status updates and steering committees, ensuring clarity on progress, outcomes, and value delivered.
• Manage scope change, tradeoffs, and expectations to protect delivery quality, margin, and customer trust.

Strategic Program Management

• Translate customer business objectives into structured delivery plans with clear workstreams, success metrics, and value hypotheses.
• Coordinate cross-functional teams spanning:
• • Professional Services delivery resources
  • Product and Engineering
  • Solutions, Sales, and Customer Success
  • Third-party implementation or consulting partners
• Drive alignment across stakeholders while maintaining accountability for outcomes.

Commercial & Financial Ownership

• Partner with Sales and Customer Success on engagement scoping, SOW development, pricing, and resourcing strategies.
• Own engagement economics including margin, utilization, and partner costs.
• Ensure services engagements accelerate:
• • Sales velocity (shorter deal cycles, larger deal sizes)
  • Product adoption and expansion
  • Net Dollar Retention (NDR)
• Identify expansion opportunities and transition points from Services-led value to recurring software revenue.

Resource & Capacity Management

• Plan and manage staffing across Crisp employees and delivery partners.
• Forecast demand and resource needs across concurrent engagements.
• Ensure optimal use of forward-deployed talent while maintaining delivery quality and team sustainability.

Partner Coordination

• Lead day-to-day execution of partner-delivered or hybrid engagements.
• Ensure partners adhere to Crisp delivery standards, methodologies, and reporting expectations.
• Act as the single point of accountability for customer outcomes regardless of delivery model.

Value Realization & Feedback Loops

• Define and track value realization metrics for each engagement (time-to-value, adoption, operational impact).
• Ensure insights from customer deployments are fed back into Product and Engineering to inform roadmap priorities and product hardening.
• Help evolve Crisp’s delivery playbooks, methodologies, and service offerings based on field learnings.

Qualifications

• 8–12+ years of experience in professional services, consulting, customer delivery, or program leadership roles.
• Experience managing complex, multi-workstream enterprise engagements with executive stakeholders.
• Background in enterprise SaaS, data platforms, analytics, or AI-enabled solutions strongly preferred.
• Demonstrated ability to balance customer outcomes with commercial discipline (margin, scope control, utilization).
• Experience working in or alongside forward-deployed, engineering-led, or embedded delivery models.
• Strong cross-functional leadership skills with the ability to influence without direct authority.
• Comfortable operating in ambiguous, early-stage environments and building structure where none exists.
• Experience in Retail and/or CPG is a plus.

What Makes a Great Fit at Crisp

• Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you.
• Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change.
• People: You stay close to those we serve. Listening, learning, and building what matters most.
• Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up.
• Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.

Applicants must be authorized to work for any employer in the U.S.

Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.