About Cristcot
We are in the business of addressing the problem within the problem. We focus on the details and connections that other, major pharma companies have left ignored for years. There are better ways, better drugs and better formulations and we will make them a reality by analyzing, understanding and solving the problems within the problems.
Job Summary:
The IT Manager will be instrumental in supporting Cristcot in our exponential growth as we bring our inaugural product to the market. This role will build relationships with both on-site employees and remote employees to enable high productivity.
Primary Relationships:
- Within the company, the IT Manager will collaborate closely with all employees and leaders to ensure the organization has the tools and access levels to perform their job duties.
- Outside the company, the IT Manager will build strategic relationships with the outsourced helpdesk provider and other vendors.
Primary Job Responsibilities:
- Setup and maintain on premise and cloud-based/virtual systems and servers, primarily Windows based.
- Installation and maintenance of office technology including networking, Wi-Fi, phone, conference room equipment, etc.
- Work with business partners to deliver automated workflow and server-based solutions for internal stakeholders.
- Assist with development of internal databases, analytical tools and related services
- Serve as subject matter expert for server-based system initiatives and implementations.
- Manage third party support providers to ensure adherence with SLA’s and maintenance of user satisfaction.
- Provide desk side support for user IT systems including: Laptop/PC and peripheral hardware, MS Windows and basic Linux/Mac/mobile OS’s.
- Business and scientific applications (MS Office, Adobe, AV, and other more specialized software as needed).
- Networking support including identifying issues with network infrastructure and escalating to the vendor when needed.
- Other general support and troubleshooting.
- Setup, move, and decommission of user computers and peripherals.
- Configuration of user phone lines and devices.
- Use the Service Desk platform to prioritize, update and manage service and incident requests.
- Triage service requests to the appropriate assignee.
- Ensure user and asset inventory is accurate in the Service Desk and other systems.
- Manage user accounts in Azure Active Directory / Entra ID and other systems including creation and deletion of users.
Skills and Qualifications:
- High school diploma required; BS/BA highly preferred
- 4-6 years of experience in a similar role
- Experience with usage and support of MS Office applications
- Experience with administration of Microsoft Azure, Microsoft VM’s, virtual and physical networking and storage management
- Experience with Office 365 and SharePoint Online
- Experience with Windows client and server operating systems
- Familiarity with ITIL and other service frameworks a plus
- Excellent verbal and written communication skills
- Experience in biotech industry a plus
- Must be able to lift up to 50 pounds