Critical Response Group (CRG) is a unique team of U.S Special Operations Forces veterans, public safety professionals, and technical experts committed to enhancing public safety through the implementation of best-in-class technology and training techniques. Our solutions are validated by thousands of real-world incidents under the most stressful conditions and are deployed across the United States and internationally to protect schools, businesses, hospitals, and other critical infrastructure.

Systems and Data Ownership

• Serve as the administrator of CRM data integrity, ensuring sales inputs are timely and accurate.
• Partner with Sales Ops/RevOps stakeholders to improve CRM usability and accountability.
• Oversee integrations between ERP, CRM, HRIS, project management, and expense systems to ensure consistent data flow.
• Conduct data audits (weekly/monthly) to identify missing or inaccurate entries
• proactively.
• Implement automation opportunities in NetSuite and CRM to reduce manual data entry
• and reporting lag.
• Establish data governance standards and ensure compliance across systems.

Analytics and Insights

• Build real-time KPI dashboards across finance, sales, operations, and customer success.
• Conduct scenario planning, sensitivity analyses, and “what-if” modeling for strategic decisions.
• Provide unit economics analysis, including margin, cost-per-unit, and contribution margin reporting.
• Benchmark organizational performance against industry standards and peer companies.
• Create “early warning” indicators to detect pipeline slippage, delivery bottlenecks, or margin erosion.
• Translate complex data into clear stories that enable executives to make faster, smarter decisions.
• Build production capacity models linking backlog, staffing, and throughput.
• Collaborate with Finance on variance analysis, highlighting root causes and recommending solutions.
• Monitor KPIs over time to assess the impact of new initiatives, pricing changes, or operational improvements.

Strategic and Financial Planning

• Partner with leadership to build annual budgets and quarterly forecasts grounded in data.
• Lead variance analysis to explain actual vs. forecast results and suggest corrective actions.
• Support long-term financial planning through cohort analysis, growth projections, and cost modeling.
• Develop insights to inform hiring strategies, resourcing plans, and vendor negotiations.
• Identify margin improvement opportunities by analyzing cost drivers across departments.
• Conduct pricing and profitability analysis to guide sales strategy and product positioning.
• Build models to assess ROI for new initiatives, product launches, or market expansions.

Qualifications

• Bachelor’s degree in Business, Finance, or a related discipline
• 5–7 years of relevant professional experience in business operations, analytics, finance, or related fields, with a
• Proven experience as a hands-on operator: equally comfortable building dashboards and leading executive discussions.
• Strong knowledge of NetSuite ERP reporting, workflows, and integrations.
• Experience managing CRM platforms in a Business Operations capacity
• Advanced data modeling and visualization skills (Google Sheets/Excel required; BI tools preferred).
• Strong understanding of sales pipeline mechanics, revenue forecasting, and operational cost modeling.
• Demonstrated ability to drive adoption of systems across teams and hold stakeholders accountable for data quality.
• Excellent written and verbal communication; able to craft board-ready narratives from raw data.
• Comfort working in a high-growth, fast-paced environment with competing priorities.
• Proactive self-starter with strong creative problem-solving skills, able to anticipate challenges, design innovative solutions, and drive initiatives forward with minimal oversight.